Shuttle Driver Position
4 weeks ago
The Shuttle Driver is responsible for transporting guests to and/or from the hotel, hospital or casino and local area in a friendly, efficient and courteous manner using safe driving practices.
Key Responsibilities- Shuttles guests to appropriate places that are approved by manager and the client contact.
- Must be able to learn and remember pick-up and destination points.
- Knowledge of all property outlets, meeting rooms, amenities as well as main attractions in the area, parking rates, etc.
- Must be able to communicate by telephone, two-way radio and in person in a courteous, friendly and professional manner with all guests, location staff and co-workers.
- Acknowledges and greets guests within 30 seconds while maintaining a professional and friendly demeanor.
- Uses guest last name at all times when appropriate.
- Maintains accuracy and composure while under pressure.
- Appropriately uses salutation of the day and welcome to property.
- May operate a vehicle that seats sixteen people or more, including driver.
- Inspects exterior and interior of vehicle at beginning of each shift for properly operating headlights, turn signals, brake lights, interior courtesy lights, air-conditioning or heating, warning lamps, mirror adjustment, properly inflated tires, windshield wipers, vehicle damage, etc.
- Monitors vehicle condition and records malfunctioning items or damage and submits to manager.
- Protects guest confidentiality in accordance with HIPPA requirements.
- Maintains the security of client financial and identifying information.
- May not provide “lift” services or assistance to any hotel or hospital guest; only offer a hand for assistance.
- Check wheelchairs for safe operation prior to each use and must clean wheelchairs after each use.
- Must be able to assist patrons with entering and exiting the vehicle.
- May be required to use specialized equipment such as wheelchair lifts.
- High school diploma or general education degree (GED).
- Must possess a Commercial Driver's License (CDL) with Passenger endorsement issued by the state in which the associate will be performing shuttle driver services.
- Must be able to pass a criminal background, MVR and drug screen and other requirements set forth by the client.
- Due to vehicle leasing contract requirements must be at least 21 years of age.
- Must maintain a valid driver's license at all times.
- Pass annual / semiannual MVR check.
- Must complete the Wheelchair Safety Training course provided by Towne Park as applicable.
- Must possess current Medical Examiners Certificate.
- Must maintain an up to date license as well as DOT endorsements and a bi-annual physical exam as applicable.
- At least three years of commercial driving experience or nine (9) years of driving experience as a licensed driver.
- Must be able to drive manual transmission.
- Ability to read and write standard English language.
- Ability to read and comprehend simple instructions, short correspondence and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization.
- Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money.
- Ability to understand 24 hour and military time systems.
- Ability to understand rates applicable to time passed.
The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements
- While performing the duties of this job, the employee is regularly required to talk or hear.
- The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl.
- Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Lifting Requirements
- Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
Working Environment
- The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift.
- Employees are subject to environmental conditions including extreme heat and cold weather.
- Protection from weather conditions may be provided, but not necessarily from temperature changes.
Travel
- Travel of up to 5% may be required.
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