Customer Service Representative

2 weeks ago


Custer, Michigan, United States The GIANT Full time
Job Summary

The Customer Service Representative will be responsible for providing exceptional customer service, scanning and/or entering numbers on the register, lifting and moving goods, making change, bagging orders, and assisting with special projects as directed. This role is ideal for individuals who are passionate about building strong families and healthy communities, and who are committed to making a positive impact in the lives of others.

Key Responsibilities

* Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
* Scan and/or enter numbers on the register, accurately processing transactions and handling customer payments
* Lift and move goods, stocking shelves and maintaining a clean and organized store environment
* Make change, bag orders, and assist with special projects as directed
* Collaborate with colleagues to achieve sales goals and promote a positive store environment

Requirements

* Must be authorized to work in the U.S.
* Must be able to communicate and understand company policies and safety regulations in order to complete job duties in a satisfactory manner
* Must meet the ergonomic and physical requirements, as well as the physical base scores for this position, with or without a reasonable accommodation
* Must be able to use, or learn to use, the equipment and tools used to perform this job
* Must complete the company introductory (probationary) period of 30 or 60 days
* Must be able to perform all job functions safely
* Must meet the company performance standards for the job

Working Conditions

* Shift hours: minimum 4-hour shifts or more depending upon business needs
* Job cycles: continual max
* Lift/carry: 50 lbs.
* Stand 55%, sit 0%, walk 45%
* Category IV: lifting, carrying, P/P up to 50 lbs.
* Max pull static: 20 lbs.

Equal Opportunity Employer

The GIANT Company is an equal opportunity employer. We comply with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law.

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