Service Delivery Expert

2 days ago


Austin, Texas, United States Graybar Full time

The role of a Senior Customer Service Representative at Graybar is multifaceted and requires a unique blend of technical expertise, interpersonal skills, and problem-solving abilities.

  • You will serve as the primary point of contact for customers, handling their inquiries, resolving issues, and providing expert guidance on our products and services.
About the Position

This job entails:

  • Ensuring seamless customer interactions through effective communication and issue resolution.
  • Proactively promoting Graybar products and services to customers.
  • Providing in-depth guidance on product selection and application.
  • Coordinating customer service requests, including order entry, pricing, expediting, billing, order maintenance, credit, and claims.
Your Qualifications and Experience

To excel in this role, you will require strong technical knowledge, excellent communication skills, and the ability to work independently with minimal supervision.

  • At least 6 years of experience in a similar position is preferred.
  • A 2-year or 4-year degree is also highly desirable.
Compensation Package

This full-time, hourly position comes with a competitive salary of $26.00 per hour, based on experience. Our comprehensive benefits package includes medical insurance, dental insurance, vision plan, life insurance, flexible spending accounts, disability benefits, profit sharing plan, 401(k) savings plan, paid vacation, sick days, and holidays.

Why Join Our Team?

We believe in fostering a collaborative work environment that values diversity, inclusion, and employee growth. Our employee ownership culture promotes teamwork, innovation, and continuous learning, making us an attractive employer in the industry.



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