ServiceNow Expert

3 weeks ago


Austin, Texas, United States ZipRecruiter Full time
Cloud Consultant, Customer Experience

We are seeking a highly skilled Cloud Consultant to join our team at ServiceNow. This role is ideal for a seasoned professional with expertise in designing and implementing innovative business solutions that meet the needs of our clients. As a key member of our team, you will work closely with stakeholders to understand their strategic objectives, document business requirements, and guide the delivery of transformative ServiceNow implementations.

Key Responsibilities
  • Consult and advise: Engage with senior business leaders to understand their goals and challenges, providing expert advice on how ServiceNow can optimize their operations.
  • Solution design: Design end-to-end solutions using ServiceNow that align with business requirements, focusing on customer service management, customer support, and automation.
  • Process improvement: Analyze current processes and workflows to identify areas for improvement and automation using the ServiceNow platform.
  • Cross-functional collaboration: Work closely with IT, operations, and business stakeholders to ensure that solutions are aligned with business needs and are implemented effectively.

Estimated Salary Range
$120,000 - $180,000 per year

Requirements and Qualifications
This role requires a seasoned Salesforce Service Cloud expert with strong problem-solving skills and the ability to think strategically. Familiarity with ServiceNow, especially in Customer Service Management (CSM) or IT Service Management (ITSM), is a plus. The successful candidate must have excellent communication skills and be able to engage and influence stakeholders at all levels.

What We Offer
We offer a competitive benefits package, including health insurance, retirement plans, and paid time off. We also provide opportunities for professional growth and development.

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