IT Service Delivery Expert
6 days ago
System Soft Technologies is seeking a highly motivated Help Desk Engineer to join our team. In this role, you will be responsible for providing top-notch technical support to our clients.
Job Summary:
As a Help Desk Engineer, you will be the primary point of contact for clients experiencing IT-related issues. You will be responsible for analyzing and resolving these issues efficiently and effectively.
Key Responsibilities:
- Provide expert-level technical support via phone, email, or remote desktop.
- Analyze and resolve complex IT problems in a timely manner.
- Collaborate with internal teams to ensure seamless service delivery.
- Document all incidents and resolutions accurately in our ticketing system.
- Maintain up-to-date knowledge of the latest IT trends and technologies.
Requirements:
- Minimum 1 year of experience in a help desk or technical support role.
- Strong understanding of IT service management principles and practices.
- Excellent problem-solving, communication, and organizational skills.
- Able to work in a fast-paced environment and adapt to changing priorities.
What We Offer:
- Competitive salary: $65,000 - $85,000 per year.
- Ongoing training and professional development opportunities.
- A collaborative and dynamic work environment.
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