IT Service Delivery Expert

6 days ago


Austin, Texas, United States System Soft Technologies Full time

System Soft Technologies is seeking a highly motivated Help Desk Engineer to join our team. In this role, you will be responsible for providing top-notch technical support to our clients.

Job Summary:

As a Help Desk Engineer, you will be the primary point of contact for clients experiencing IT-related issues. You will be responsible for analyzing and resolving these issues efficiently and effectively.

Key Responsibilities:

  • Provide expert-level technical support via phone, email, or remote desktop.
  • Analyze and resolve complex IT problems in a timely manner.
  • Collaborate with internal teams to ensure seamless service delivery.
  • Document all incidents and resolutions accurately in our ticketing system.
  • Maintain up-to-date knowledge of the latest IT trends and technologies.

Requirements:

  • Minimum 1 year of experience in a help desk or technical support role.
  • Strong understanding of IT service management principles and practices.
  • Excellent problem-solving, communication, and organizational skills.
  • Able to work in a fast-paced environment and adapt to changing priorities.

What We Offer:

  • Competitive salary: $65,000 - $85,000 per year.
  • Ongoing training and professional development opportunities.
  • A collaborative and dynamic work environment.


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