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Retail Operations Manager

2 months ago

Hollywood, Florida, United States Trulieve Full time

"Trulieve Grows One Patient at a Time"

Are you interested in contributing to one of the most rapidly expanding sectors in the country? If you have a passion for assisting individuals in need, this position may be ideal for you.

At Trulieve, our mission is to provide our patients with the relief they seek through trustworthy products. Our plants are cultivated in a carefully controlled environment designed to minimize harmful chemicals and pests, ensuring a natural process at every stage.

Our offerings aim to alleviate symptoms such as seizures, severe muscle spasms, pain, nausea, and loss of appetite, which are associated with serious medical conditions.

Our dedicated team collaborates closely with healthcare professionals to ensure that patients receive the appropriate products and dosages, delivering the compassionate care they deserve.

ROLE SUMMARY

This role is focused on enhancing the customer experience through superior service standards. The Retail Operations Manager will supervise the entire showroom and reception team, ensuring alignment with company objectives and overseeing daily operational needs.

KEY DUTIES AND RESPONSIBILITIES

  • Support the General Manager in strategizing and executing plans to enhance service standards and achieve positive sales outcomes.
  • Manage department scheduling in accordance with business requirements.
  • Foster an exceptional customer experience by leading and mentoring teams to adhere to company service standards.
  • Oversee daily store operations to ensure compliance with regulations and company policies.
  • Collaborate with the General Manager to provide coaching, training, and development for the showroom team, focusing on service standards and accountability.
  • Monitor interactions between staff and customers to ensure appropriate communication is maintained.
  • Address and resolve patient concerns and escalations effectively.
  • Manage customer queues to ensure timely service and communicate updates to the team.
  • Maintain knowledge of loss prevention strategies and protocols.
  • Uphold strict confidentiality in accordance with privacy regulations.
  • Build and maintain positive working relationships with other operational areas as necessary.
  • Perform additional tasks as assigned by management.

SKILLS AND QUALIFICATIONS

  • Preferred: Associate degree or higher.
  • Must be at least 21 years old.
  • Prior experience in cash handling is required.
  • Management experience in retail or customer service is advantageous.
  • Strong interpersonal skills and professionalism to communicate effectively with all levels of staff.
  • Highly motivated and adaptable to changing priorities.
  • Ability to work independently in a fast-paced environment.
  • Excellent attention to detail and organizational skills.
  • Capability to train and evaluate a team of patient consultants.
  • Proficient in computer usage.
  • Must possess a valid driver's license and maintain a clean driving record.
  • Must pass a comprehensive background check and drug screening.

ADDITIONAL MINIMUM QUALIFICATIONS

Must be able to move throughout the work environment and interact effectively with various individuals, including those who may be ill or emotionally distressed. Physical capabilities include lifting and moving items up to 25 pounds and navigating confined spaces.

PHYSICAL REQUIREMENTS

While performing job duties, the employee is:

  • Required to move throughout the facility and communicate sensitive information.
  • Frequently required to handle objects of varying sizes and weights.
  • Occasionally required to remain seated.

WORK SCHEDULE:

Expect to work 45+ hours weekly with flexible hours based on store needs, including evenings, weekends, and holidays.

Equal Opportunity Employer | Trulieve Supports a Drug-Free Workplace

A comprehensive benefits package, including paid time off, is available for this position.

Trulieve is committed to providing equal employment opportunities and prohibits discrimination of any kind.