Pharmacy Operations Manager
3 weeks ago
Key Responsibilities:
- Oversee day-to-day non-clinical pharmacy operations and administrative activities.
- Ensure efficient pharmacy workflow and a positive patient experience.
- Supervise pharmacy technicians and cashiers within company guidelines.
- Lead training, coaching, and performance management of pharmacy technicians.
- Make decisions regarding performance management, including discipline and termination.
- Engage customers and patients by greeting them and offering assistance with products and services.
- Resolve customer complaints and respond to customer requests in a timely manner.
- Develop strong relationships with customers by anticipating their needs and offering services to provide the best experience possible.
- Assist pharmacist in the delivery of patient care, including patient registration, prescription data entry, and preparation of medications for patients.
- Complete patient and physician calls under the supervision of a pharmacist.
- Exercise independent judgment to delegate, direct, and assign non-clinical work in the pharmacy.
- Ensure tasks are completed on-time and hold others accountable for efficient workflow.
- Manage core pharmacy workflow and drive excellence in pharmacy operations.
- Coordinate and organize pharmacy daily schedule of activities.
- Recommends allocation of pharmacy hours and assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
- Under the direction of the pharmacist, exercise independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks.
- Manage annual inventory preparation and drives new technology/process roll out.
- Champions change and engages team around action planning.
- Assures proper operation and maintenance of pharmacy department equipment.
- Collaborate with Pharmacy Manager to ensure security safeguards are in-place.
- Communicate prescription errors to the accountable pharmacist and adhere to company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
- Ensure the accurate processing of insurance claims to resolve customer issues and prevent payment rejections.
- Follow-up with insurance companies and medical providers and conduct or participate in 3rd party audit.
- Assist and support Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality, and customer service.
- Manage Community Outreach Portal and coordinate and assign pharmacists to off-site immunization clinics and community events.
- Build and sustain relationships with retail partnerships.
- Lead performance management of technicians, including making decisions and recommendations regarding discipline and termination.
- Follow constructive discipline policy to discipline, suspend, terminate, or effectively recommend the same.
- Maintain and improve performance of pharmacy through team member engagement and action planning.
- Accountable for technician hiring, on-boarding, training, and scheduling.
- Monitor and hold pharmacy technicians accountable for timely training completion.
- Follow established policies and procedures set by the company for scheduling and training.
- Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training.
- Assist Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations, and certifications are active and in good standing/compliant with all regulatory and legal requirements.
- Leverage Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.
- Ensure proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state, and federal laws.
Requirements:
- High School Diploma, GED, or equivalent.
- PTCB or ExCPT certification (except in Puerto Rico).
- One year of work experience as a pharmacy technician in a retail or hospital setting.
- Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
- Requires willingness to work flexible schedule, including evening and weekend hours.
Preferred Qualifications:
- Previous people management/leadership experience.
- Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.
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