Operational Excellence Lead

4 weeks ago


Boston, Massachusetts, United States Plymouth Rock Assurance Full time

As a key member of the Operational Excellence team at Plymouth Rock Assurance, the successful candidate will lead the implementation of process reengineering initiatives to drive business growth and improvement.

With a focus on Lean and Six Sigma methodologies, this role will facilitate workshops, educate colleagues, and lead cross-functional teams to achieve operational excellence.

Key Responsibilities:

  • Identify and prioritize operational improvement initiatives to enhance the customer and colleague experience.
  • Develop and implement process reengineering strategies to drive business growth and improvement.
  • Collaborate with cross-functional teams to achieve operational excellence.

Requirements:

  • Masters degree or equivalent experience in operations/process reengineering.
  • Lean Six Sigma Black Belt Certification preferred.
  • Experience with intelligent automation tools and change management.

Plymouth Rock Assurance is a leading insurance company in the Northeast and mid-Atlantic regions, with a reputation for service and a commitment to employee empowerment and customer loyalty.



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