Medical Office Receptionist Specialist
1 week ago
We are seeking a highly skilled Medical Office Receptionist to join our team in Pomona, California. As a key member of our front desk team, you will be responsible for delivering exceptional patient care and administrative support to our healthcare providers.
The ideal candidate will have a strong background in customer service, with at least 1 year of experience in a high-touch patient-facing role. You will possess excellent written and verbal communication skills, as well as proficiency in computer technology such as typing, navigating the internet, and using multiple software systems simultaneously.
**Key Responsibilities:**
- Front of house duties including check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, and tasking to service level expectations.
- Contribute to team development through rounding, attending team huddles, participating in team problem-solving, supporting in-office providers with ad-hoc asks.
- Answer incoming phone calls from patients and other medical providers, triaging them to the appropriate person.
- Read and process new incoming referrals and authorizations from primary care providers as well as other specialists.
- Keep patient records up-to-date and organized so that our providers deliver the highest level of patient care.
- Maintain a clean and efficient work environment, adhering to infection control policies and procedures.
**Requirements:**
- At least 1 year of experience in a high-touch customer or patient-facing role.
- Strong written and verbal communication skills.
- Proficiency in computer technology such as typing, navigating the internet, and using multiple software systems simultaneously.
**Benefits:**
- Competitive salary range: $33,280 - $37,440 per year.
- Comprehensive benefits package, including medical, dental, and vision coverage.
- Supplemental benefits, including life insurance and short-term disability.
- 401(k) savings plan with company match.
- Paid time off and sick leave hours.
- Paid holidays.
We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are passionate about delivering exceptional patient care and are committed to excellence, we encourage you to apply.
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