Retail Associate

2 months ago


Commerce Twp, United States Ace Hardware Full time

About Our Company:


We are a community-focused chain of Ace Hardware stores dedicated to fostering a "Neighbors Serving Neighbors" ethos. Our workplace culture encourages innovation and values the contributions of each employee, all while ensuring an exceptional experience for our customers.

We pride ourselves on creating an inclusive environment that embraces diversity and invests in the professional growth of our team members. Additionally, we celebrate achievements and promote a culture of appreciation, where employees are encouraged to acknowledge each other's outstanding efforts.

Position Overview:


As a Retail Associate, your primary responsibility will be to engage with customers to identify their needs, address inquiries regarding our products, or connect them with knowledgeable staff. You will also play a key role in resolving customer issues promptly to ensure a high level of satisfaction. The goal of a Retail Associate is to deliver exceptional service with a positive and proactive approach.



Key Responsibilities:

  • Uphold the visual standards of our store
  • Proactively contribute to sales growth
  • Collaborate with team members to provide outstanding customer service
  • Establish trusting relationships with customers
  • Propose strategies to enhance sales (e.g., marketing initiatives, store layout adjustments)
  • Ensure cleanliness in the customer-facing areas
  • Answer incoming calls promptly; assist or direct to the appropriate team member
  • Evaluate customer needs and offer assistance and product information
  • Welcome customers as they enter and express gratitude as they leave
  • Maintain a customer-centric mindset at all times

Employee Benefits:

  • Continuous paid training and professional development
  • Opportunities for career advancement
  • A supportive team environment
  • Competitive compensation
  • Generous employee discounts
  • Paid time off for both part-time and full-time staff

Qualifications:

  • Ability to deliver the highest level of customer service
  • Enthusiasm for learning about various departments within the store
  • Experience in DIY projects is beneficial, but training will be provided
  • Basic knowledge of sales techniques and customer service principles
  • Strong communication and interpersonal skills
  • A friendly and energetic demeanor with a focus on customer satisfaction
  • Capability to perform well under pressure
  • Flexibility to work varied shifts


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