Retail Associate
2 months ago
About Our Company:
We are a community-focused chain of Ace Hardware stores dedicated to fostering a "Neighbors Serving Neighbors" ethos. Our workplace culture encourages innovation and values the contributions of each employee, all while ensuring an exceptional experience for our customers.
Position Overview:
As a Retail Associate, your primary responsibility will be to engage with customers to identify their needs, address inquiries regarding our products, or connect them with knowledgeable staff. You will also play a key role in resolving customer issues promptly to ensure a high level of satisfaction. The goal of a Retail Associate is to deliver exceptional service with a positive and proactive approach.
Key Responsibilities:
- Uphold the visual standards of our store
- Proactively contribute to sales growth
- Collaborate with team members to provide outstanding customer service
- Establish trusting relationships with customers
- Propose strategies to enhance sales (e.g., marketing initiatives, store layout adjustments)
- Ensure cleanliness in the customer-facing areas
- Answer incoming calls promptly; assist or direct to the appropriate team member
- Evaluate customer needs and offer assistance and product information
- Welcome customers as they enter and express gratitude as they leave
- Maintain a customer-centric mindset at all times
Employee Benefits:
- Continuous paid training and professional development
- Opportunities for career advancement
- A supportive team environment
- Competitive compensation
- Generous employee discounts
- Paid time off for both part-time and full-time staff
Qualifications:
- Ability to deliver the highest level of customer service
- Enthusiasm for learning about various departments within the store
- Experience in DIY projects is beneficial, but training will be provided
- Basic knowledge of sales techniques and customer service principles
- Strong communication and interpersonal skills
- A friendly and energetic demeanor with a focus on customer satisfaction
- Capability to perform well under pressure
- Flexibility to work varied shifts
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