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Senior Community Outreach Specialist

2 months ago

Billings, Montana, United States Highgate Full time
Community Relations Coordinator

About the Role

We are seeking a highly motivated and organized Community Relations Coordinator to join our team at Highgate Senior Living. As a key member of our sales team, you will be responsible for selling our assisted living and memory care lifestyle to potential residents and their families.

Key Responsibilities

  • Drive the sales process and help new residents move in
  • Plan and implement marketing events to promote our communities
  • Conduct tours with prospects and external business development
  • Develop strong working relationships with residents, families, and healthcare professionals
  • Meet sales objectives and contribute to the growth of our communities

Requirements

  • At least 2 years of experience in direct sales or sales-related roles
  • Strong organizational and communication skills
  • Ability to engage with people in person, virtually, and electronically
  • Good customer service skills and the ability to intuit customer needs
  • Patience, the ability to listen, and tenacity to nurture longer-term leads through the sales process
  • Proficient in MS Office suite and able to learn database management software
  • Strong ability to sell intangible products and/or services
  • Capacity to develop strong working relationships and work through influence
  • Strategic thinking to understand market dynamics, the effect of competition, and pricing strategies
  • Financial acumen to assist in generating revenue and managing marketing spending
  • Capacity and tolerance to understand and accept metric-based performance coaching
  • Able to build new relationships that result in increased business
  • Comfortable accepting ongoing coaching and feedback
  • Ability to adapt/respond quickly to changing requirements and effectively balance priorities to meet deadlines

Preferred Qualifications

  • Prior experience working with seniors or in the healthcare industry
  • Sales or marketing education is a plus
  • Current negative TB test
  • Ability to pass a criminal record/background check
  • Valid driver's license with a qualifying driver abstract

What We Offer

As a member of our team, you will enjoy a competitive compensation package, including a base salary and performance-based commission and bonus plan. You will also have the opportunity to work in a booming industry that is constantly evolving and making a positive impact for seniors every day. We offer a good benefits package, the ability to be heard, and have your opinions about things count. Our compensation package will be flexible for this role based on the credentialing, tenure, and skill sets each candidate brings for consideration.