Guest Relations Specialist
2 weeks ago
Hourly Rate: $23.00
JOB SUMMARY
Are you passionate about delivering exceptional customer service and creating memorable experiences for guests? Do you possess a keen eye for detail and excel in a dynamic, team-oriented environment?
If so, HV Global Group, Inc. may have the perfect opportunity for you. As a Guest Service Representative, you will play a vital role in welcoming our valued Owners and guests, ensuring their comfort and satisfaction throughout their stay.
Your primary responsibilities will include managing guest arrivals and departures, providing comprehensive information about our services and the surrounding area, and crafting personalized experiences that enhance each guest's visit.
CORE WORK ACTIVITIES
- Adhere to company policies and procedures; report any incidents or unsafe conditions to management; maintain a professional appearance and uphold confidentiality of sensitive information; safeguard company resources.
- Greet and acknowledge guests in accordance with company standards; proactively address service needs; assist guests with disabilities; express genuine gratitude to guests.
- Communicate clearly and professionally; handle phone inquiries with appropriate etiquette.
- Foster positive working relationships; collaborate with team members to achieve shared objectives; listen and respond to employee concerns effectively.
- Ensure compliance with quality assurance standards.
- Be prepared to stand, sit, or walk for extended periods.
- Handle light lifting and moving of objects weighing up to 10 pounds without assistance, while maintaining a focus on customer service with a friendly demeanor.
- Be available to work a flexible schedule, including evenings, weekends, and holidays.
- Perform additional reasonable duties as assigned by Supervisors.
- Medical/Dental/Vision Insurance (HSA & FSA options available)
- Paid Time Off
- Paid Sick Leave as per state regulations
- Paid Holidays and Floating Personal Days
- 401(k) Retirement Savings Plan
- Employee Stock Purchase Plan
- Group Life and Disability Insurance
- Tuition Reimbursement
- Employee Assistance Program
- Travel Discounts, including rates for family and friends
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