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Restaurant Operations Manager

2 months ago

Livonia Michigan, United States Mitchell's Fish Market Full time
About the Role

We are seeking a highly skilled and experienced Restaurant General Manager to join our team at Mitchell's Fish Market. As a key member of our leadership team, you will be responsible for driving sales growth, minimizing costs, and ensuring exceptional guest service.

Key Responsibilities
  • Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs.
  • Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
  • Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
  • Ensure positive guest service in all areas. Investigate and respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
  • Manage shifts which include daily decision making, scheduling, planning while ensuring consistent high quality of food preparation and service.
Requirements
  • At least 3 years General Manager experience in a full-service, high-volume dining establishment.
  • Additional experience in Regional or multi-unit management is preferred.
  • Strong knowledge of front and back of house operations including food, beverages, staff supervision, inventory, food safety, service techniques, and guest interaction.
  • Strong understanding of cost and labor systems that lead to restaurant profitability.
  • Strong communication and leadership skills combined with advanced computer and math skills.
  • Stable and progressive work history; Strong work ethic.
What We Offer
  • Extensive and well-rounded training program.
  • Continued career development and growth opportunities.
  • Generous employee discounts on dining, retail, amusements, and hotels.
  • Multiple health benefit plans to suit your needs.
  • Dental, vision, voluntary life, short term disability, flexible spending accounts and 401(k).
  • Paid sick leave.
  • Paid vacation.
  • Monthly discretionary bonus potential.