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Automotive Service Appointment Coordinator

2 months ago

Flemington, Missouri, United States Ciocca Dealerships Full time
Why Choose Ciocca Automotive?
At Ciocca Automotive, we offer a proven career path, promotional opportunities, and a world-class, paid training program. Our values-driven culture is built on integrity, professionalism, excellence, and teamwork. As an Appointment Coordinator, you will be responsible for managing inbound service appointment phone calls, making outbound appointment calls, and checking vehicle service history for open recalls. You will also advise customers of recommended services and establish relationships with them.

Responsibilities:
Manage inbound service appointment phone calls
Make outbound appointment calls with dealer-provided prospecting lists
Check vehicle service history and look for open recalls
Advise customers of recommended services
Establish relationships with customers

Qualifications:
Previous experience in a customer service-related field is welcomed, but not required
An excellent teammate with a collaborative attitude and eagerness to improve
Listen carefully to customer needs and concerns
Ability to build rapport with clients
Extraverted and friendly attitude
Prompt and courteous demeanor

What We Offer:
With 52+ dealerships and growing, there are many opportunities for advancement. Ciocca Automotive is an Equal Opportunity Employer. Employment is contingent upon completion of a background check and a negative pre-employment drug screen.