Customer Service Manager

1 week ago


Springdale, Arkansas, United States McLarty Daniel CDJRF - Springdale Full time
Job Overview

MCLARTY DANIEL CDJRF - SPRINGDALE, a leading automotive dealership in Springdale, AR, is seeking an experienced CUSTOMER SERVICE MANAGER to join our team.

About Us

We are committed to providing exceptional service to our customers. Our friendly and professional environment ensures every customer leaves satisfied.

Key Responsibilities:

SALARY: $65,000 per annum, based on industry standards for Customer Service Managers in the United States.

  • Develop and Implement Policies: Create and enforce customer service policies and procedures to ensure high-quality service delivery.
  • Customer Inquiry Resolution: Promptly handle customer inquiries, complaints, and feedback to maintain a positive reputation.
  • Team Management: Train, mentor, and evaluate customer service representatives to enhance their skills and performance.
  • Service Metrics Analysis: Monitor and analyze customer service metrics to identify areas for improvement.
  • Collaboration: Work closely with other departments to ensure seamless customer experiences.
Qualifications:

To be successful as a Customer Service Manager at MCLARTY DANIEL CDJRF - SPRINGDALE, you must have:

  • Proven Experience: At least 5 years of experience in a Customer Service Manager or similar role in a dealership or retail environment.
  • Leadership Skills: Strong leadership and team management skills, with the ability to motivate and develop a team.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to handle challenging situations professionally.
  • Technical Skills: Proficient in using customer service software and tools.
  • Education: High school diploma or equivalent; additional qualifications in management or a related field are a plus.
Benefits:

We offer a competitive benefits package, including:

  • Competitive Salary: Based on industry standards.
  • Career Growth Opportunities: We provide opportunities for career growth and advancement.
  • Dynamic Work Environment: A supportive and dynamic work environment.
  • Employee Discounts: Employee discounts on vehicles and services.


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