Customer Service Experience Manager

1 week ago


Springdale, Arkansas, United States McLarty Daniel CDJRF - Springdale Full time

Job Title: Customer Service Experience Manager

Location: McLarty Daniel Chrysler Dodge Jeep RAM FIAT, Springdale, AR

About Us: We are a leading automotive dealership dedicated to providing exceptional customer service. Our friendly and professional environment ensures every customer leaves satisfied.

Job Description: We seek a highly motivated and experienced customer service manager to oversee the customer service department, ensuring our customers receive outstanding service. You will assist our team of service advisors to achieve customer service goals.

Key Responsibilities:

  • Develop and implement customer service policies and procedures.
  • Handle customer inquiries, complaints, and feedback promptly and effectively.
  • Train, mentor, and evaluate customer service representatives to enhance their skills and performance.
  • Monitor and analyze customer service metrics to identify areas for improvement.
  • Collaborate with other departments to ensure seamless customer experiences.
  • Maintain a positive and professional demeanor, representing our values.

Qualifications:

  • Proven experience as a customer service manager or similar role in a dealership or retail environment.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to handle challenging situations with patience and professionalism.
  • Proficient in using customer service software and tools.
  • High school diploma or equivalent; additional qualifications in management or a related field are a plus.

Estimated Salary: $60,000 - $80,000 per year, depending on experience.

Why Work With Us: We offer a competitive salary and benefits package, opportunities for career growth and advancement, a supportive and dynamic work environment, and employee discounts on vehicles and services.



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