Fitness Club Representative

3 weeks ago

Haltom City, Texas, United States Excel Fitness Full time
Job Summary:

As a Member Services Representative at Excel Fitness, you will play a vital role in promoting our Judgement Free Zone and upholding our core values and business drivers during each scheduled shift. This is a full-time or part-time, non-exempt position that requires a team-oriented, motivated, and well-organized individual who can provide exceptional customer service and maintain a clean and welcoming environment for our members.

Key Responsibilities:
  • Monitor and maintain club cleanliness and atmosphere.
  • Ensure all proper training has been completed to operate safely and efficiently.
  • Conduct regular audits to ensure the store is presentable and meets Excel Standard.
  • Audit and balance cash drawers on a daily basis.
  • Update and review daily club reports and complete any corresponding data entry documents.
  • Maintain and clean the front entrance to provide customers with a clean, presentable, and welcoming environment.
  • Adhere to company policies and guidelines and address any minor infractions.
  • Provide a safe and secure environment for all members.
  • Communicate with members and provide a high level of customer service.
  • Stock retail and promotional items for the following shift.
  • Perform daily club inspections and complete assigned cleaning sections.
  • Audit club inventory and communicate with management on recommendations for inventory orders.
  • Stay up to date on all required certifications and training courses.
  • Communicate with, promote, tour, and assist prospects and potential members.
  • Assist management with club promotions, training, and implementation of operational strategies.
  • Ensure the facility complies with all state and federal laws and insurance requirements.
  • Operate and assist members with the use of tanning, hydro, and total body enhancement equipment and ensure all applicable paperwork and procedures are followed.

Requirements:
  • High school diploma or equivalent required.
  • Familiarity with Excel mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
  • Great communication skills with internal and external customers.
  • Must be team-oriented, motivated, and well-organized.

Work Environment:
This job operates in a fitness club environment and routinely uses standard office equipment such as computers, photocopiers, fax machines, and phones. The noise level in the club environment may be loud on a regular basis.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move objects up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

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