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Team Lead

2 months ago

Palatine, Illinois, United States Wingstop Full time

Job Summary:

The Shift Leader is a key member of the Wingstop team, responsible for supporting the General Manager in day-to-day operations and directing the daily operations of the restaurant in their absence.

Key Responsibilities:

  • Assist the General Manager in staffing the restaurant timely and efficiently with carefully selected team members.
  • Ensure the restaurant environment is safe at all times for both team members and guests.
  • Create a positive culture in the restaurant through respect, recognition, and reward.
  • Work well with others and support the Wingstop team.
  • Manage multiple projects and timelines with a sense of urgency and follow through.
  • Be a creative team player who is passionate about hard work, having fun, and demonstrating sincere dedication to the success of the brand.

Guest Experience:

  • Have an outgoing and positive attitude in dealing with guests.
  • Greet all guests in a timely manner (3-5 seconds at most).
  • Ensure that each guest has a positive, long-lasting impression of the Wingstop experience.
  • Handle all orders and inquiries in a friendly and professional manner.
  • Ensure that we provide a quality product to all guests with quick and friendly service.

Financial Management:

  • Control cash, property, product, and equipment.
  • Build sales, control labor, and food costs.

Operations Management:

  • Maintain operational standards and requirements in the restaurant.
  • Identify and communicate maintenance problems to the Facilities Department.
  • Maintain all facilities to Wingstop's company standards.
  • Ensure communication is passed across the organization from the General Manager and District Manager to every team member in the restaurant.

Requirements:

  • Minimum of 2 years of previous food service, retail, or restaurant supervisory experience.
  • Strong written and verbal communication skills.
  • Initiative and assertiveness.
  • Strong interpersonal skills and conflict resolution skills.
  • Strong leadership skills and ability to manage, train, develop, and motivate a diverse crew that is highly engaged.
  • Passionate about hospitality and serving the guest.
  • Ability to work a changing schedule including mornings, evenings, weekends, and/or holidays.
  • Ability to problem solve.
  • Ability to accept feedback and willingness to improve.
  • Ability to set goals, create action plans, and implement those plans.
  • Ability to measure performance, subjectively and objectively.