Part Time Customer Experience Specialist
2 days ago
About the role:
We are looking for a highly motivated and organized individual to join our Customer Service Team. As a Customer Service Representative, you will be responsible for delivering exceptional customer service, maximizing customer satisfaction, and building strong relationships with our clients.
- You will manage customer enquiries, provide job progress updates, and work scheduling to meet customer requirements and KPIs.
- You will build relationships with customers, respond to their queries, and refer to customer scripts when necessary.
- You will ensure that databases are up-to-date with progressing work and client details, and participate in individual and team training/meetings.
Key responsibilities:
- Respond to customer inquiries in a timely and professional manner
- Provide accurate and helpful information to customers
- Build strong relationships with customers through effective communication and problem-solving skills
Requirements:
- Excellent customer service skills and attitude
- Problem-solving skills
- Proficient with office equipment
- Attention to detail
- Excellent written and verbal skills
- Excellent interpersonal skills
Salary and benefits:
The successful candidate will receive a competitive salary of $30.50 per hour, plus a range of benefits including career development opportunities, holidays, pension scheme, paid Time Off (PTO), 401(k) fixed contribution, and life insurance.
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