Customer Service Manager

2 weeks ago


Brea, California, United States Jobs via eFinancialCareers Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Manager to join our team. As a key member of our branch operations, you will be responsible for overseeing all aspects of customer service levels and branch operational integrity.

Key Responsibilities
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Supervise and coach a team of customer service representatives to ensure excellent service delivery
  • Collaborate with branch management to achieve sales and service goals
  • Ensure compliance with bank policies and procedures
  • Manage branch operations, including new accounts, teller operations, and safe box
Requirements
  • 3-5 years of experience in a similar capacity with management/supervisory responsibilities
  • Comprehensive knowledge of all aspects of branch service functions
  • Thorough knowledge of bank policies and procedures
  • Excellent verbal and written communication skills
  • Bi-lingual English and Chinese (Mandarin or Cantonese) preferred
What We Offer

We offer a competitive salary and benefits package, including medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).

Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We believe in diversity, equity, and inclusion in the workplace. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.



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