Senior Claims Resolution Specialist
2 weeks ago
Gallagher Bassett is a leading provider of claims management services, and we're seeking a skilled Senior Resolution Manager to join our team. As a key member of our Claims Adjuster team, you'll play a critical role in guiding our clients and claimants to the best possible outcomes for their health and wellbeing.
We're a resilient team that works together to redefine the boundaries of excellence. Our organization values collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference.
Role OverviewAs a Senior Resolution Manager, you'll be responsible for:
- Applying claims management experience to execute decision-making to analyze claims exposure and litigation, plan the proper course of action, and appropriately resolve claims.
- Interacting extensively with various parties involved in the claim process to ensure effective communication and resolution.
- Providing exceptional customer service to our claimants on behalf of our clients, exhibiting empathy through each step of the claims process.
- Handling claims consistent with clients' and corporate policies, procedures, and standard methodologies in accordance with statutory, regulatory, and ethics requirements.
- Documenting and communicating claim activity timely and efficiently, supporting the outcome of the claim file.
We're looking for candidates with:
- Claims background in Bodily Injury, Auto, and General Liability Commercial.
- Jurisdictional experience in the United States.
- Active Adjusters' licenses required.
As a key member of our Claims Adjuster team, you'll:
- Investigate, evaluate, and resolve complex Auto, General Liability, Bodily Injury Litigation claims, applying your claims experience and analytical skills to make informed decisions and bring claims to resolution.
- Work in partnership with our clients to deliver innovative solutions and enhance the claims management process.
- Think critically, solve problems, plan, and prioritize activities to optimally serve clients.
To be successful in this role, you'll need:
- A High School Diploma.
- A minimum of 5 years related claims experience.
- Appropriate licensing and/or certification in all states in which claims are being handled.
- Knowledge of accepted industry standards and practices.
- Computer experience with related claims and business software.
We offer a competitive salary, great teams, and exciting career opportunities, as well as a wide range of benefits, including:
- Medical/dental/vision plans, which start from day one.
- Life and accident insurance.
- 401(K) and Roth options.
- Tax-advantaged accounts (HSA, FSA).
- Educational expense reimbursement.
- Paid parental leave.
We value inclusion and diversity, and we're committed to creating a workplace where everyone feels valued and respected. We believe that all persons are entitled to equal employment opportunity and prohibit any form of discrimination based on protected characteristics.
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