Senior Claims Resolution Specialist

2 weeks ago


Le Mans, Pays de la Loire, United States Gallagher Full time
Introduction

Gallagher Bassett is a leading provider of claims management services, and we're seeking a skilled Senior Resolution Manager to join our team. As a key member of our Claims Adjuster team, you'll play a critical role in guiding our clients and claimants to the best possible outcomes for their health and wellbeing.

We're a resilient team that works together to redefine the boundaries of excellence. Our organization values collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference.

Role Overview

As a Senior Resolution Manager, you'll be responsible for:

  • Applying claims management experience to execute decision-making to analyze claims exposure and litigation, plan the proper course of action, and appropriately resolve claims.
  • Interacting extensively with various parties involved in the claim process to ensure effective communication and resolution.
  • Providing exceptional customer service to our claimants on behalf of our clients, exhibiting empathy through each step of the claims process.
  • Handling claims consistent with clients' and corporate policies, procedures, and standard methodologies in accordance with statutory, regulatory, and ethics requirements.
  • Documenting and communicating claim activity timely and efficiently, supporting the outcome of the claim file.
About You

We're looking for candidates with:

  • Claims background in Bodily Injury, Auto, and General Liability Commercial.
  • Jurisdictional experience in the United States.
  • Active Adjusters' licenses required.

As a key member of our Claims Adjuster team, you'll:

  • Investigate, evaluate, and resolve complex Auto, General Liability, Bodily Injury Litigation claims, applying your claims experience and analytical skills to make informed decisions and bring claims to resolution.
  • Work in partnership with our clients to deliver innovative solutions and enhance the claims management process.
  • Think critically, solve problems, plan, and prioritize activities to optimally serve clients.
Requirements

To be successful in this role, you'll need:

  • A High School Diploma.
  • A minimum of 5 years related claims experience.
  • Appropriate licensing and/or certification in all states in which claims are being handled.
  • Knowledge of accepted industry standards and practices.
  • Computer experience with related claims and business software.
Benefits

We offer a competitive salary, great teams, and exciting career opportunities, as well as a wide range of benefits, including:

  • Medical/dental/vision plans, which start from day one.
  • Life and accident insurance.
  • 401(K) and Roth options.
  • Tax-advantaged accounts (HSA, FSA).
  • Educational expense reimbursement.
  • Paid parental leave.

We value inclusion and diversity, and we're committed to creating a workplace where everyone feels valued and respected. We believe that all persons are entitled to equal employment opportunity and prohibit any form of discrimination based on protected characteristics.



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