Auto Service Professional
6 days ago
Paretti Mazda of Covington is seeking a highly skilled and customer-focused individual to fill the role of Auto Service Professional. This is a full-time position that requires excellent communication skills, a passion for customer service, and a solid understanding of the automotive industry.
Salary and BenefitsThe company offers a competitive base salary, along with a comprehensive benefits package including medical, dental, and vision insurance, paid time off, and a 401(k) retirement plan. Estimated annual salary: $55,000 - $65,000.
Key ResponsibilitiesThe ideal candidate will be responsible for providing excellent customer service by assisting customers with their automotive service needs. Key responsibilities include:
- Greeting customers and assisting them in a professional and friendly manner
- Listening to customers' concerns and accurately determining their automotive service needs
- Scheduling and prioritizing service appointments according to customer and dealership needs
- Providing accurate and thorough vehicle maintenance recommendations to customers
- Educating customers on service options and any warranties or guarantees associated with their vehicle repairs
- Maintaining constant communication with customers during the entire service process
- Monitoring the progress of service orders and ensuring timely completion
To be successful in this role, candidates must have:
- A high school diploma or equivalent
- 2-3 years of experience in customer service, preferably in the automotive industry
- Excellent communication and interpersonal skills
- Strong organizational and time-management abilities
- Knowledge of automotive servicing and maintenance procedures
- The ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Detail-oriented and able to maintain accurate records
- Proficient in computer skills and ability to learn dealership management systems
- The ability to work flexible hours, including weekends and holidays
Paretti Mazda of Covington is an equal opportunity employer committed to providing a diverse and inclusive workplace for all employees. We value and celebrate the diverse backgrounds, experiences, and perspectives of all team members.
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