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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at Orkin. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and building long-term relationships.
Key Responsibilities- Field incoming requests and schedule service visits to ensure timely and efficient service delivery.
- Maintain accurate and up-to-date customer information, including call details, dispositions, payments, and other relevant data.
- Reschedule unserviced accounts within 24 hours to minimize delays and ensure customer satisfaction.
- Participate in quality assurance processes, programs, and initiatives to ensure high-quality service delivery.
- Safeguard customer privacy and proprietary information at all times.
- Previous experience in customer service or sales is preferred.
- High school diploma or equivalent is required.
- Ability to pass a drug screen and background check is required.
- Excellent interpersonal and communication skills.
- Basic computer skills in various software and web-based applications.
- Proficient in Microsoft Office.
- Strong attention to detail and follow-through.
- Demonstrated ability to prioritize tasks and manage time efficiently.
- Competitive earnings starting at $16/hour.
- Comprehensive benefits package, including medical, dental, vision, maternity, and life insurance.
- 401(k) plan with company match, employee stock purchase plan.
- Paid vacation, holidays, and sick leave.
- Employee discounts, tuition reimbursement, and dependent scholarship awards.
- Industry-leading, quality, comprehensive training program.
Orkin is a global residential and business service provider, founded in 1901, with a reputation for delivering accurate, comprehensive, and efficient pest management services. We are a financially stable and growing company, with a commitment to supporting the community and providing opportunities for growth and development.
