Customer Care Specialist

2 weeks ago


Arcadia, California, United States Medix Staffing Solutions, Inc. Full time

Position: Member Service Representative

Type: Contract

Compensation: $17.00 per hour

Job Overview:

The Member Service Representative serves as the primary liaison, engaging with members, potential members, healthcare providers, brokers, and vendors. A successful candidate will demonstrate politeness, courtesy, and the ability to resolve issues swiftly and effectively, ensuring a positive and memorable experience for all.

Key Responsibilities:

  1. Handle incoming and outgoing communications via phone, fax, and email within a call center setting.
  2. Assist members, providers, and other stakeholders in addressing inquiries, concerns, and service-related issues.
  3. Provide accurate and timely responses to callers, outlining potential solutions.
  4. Practice active listening to confirm or clarify information and manage difficult interactions with professionalism.
  5. Adhere to established communication protocols for various topics.
  6. Foster strong relationships with members by exceeding expectations.
  7. Document all interactions in the central database for record-keeping.
  8. Participate in additional projects as assigned by management.

Qualifications:

  • Fluency in Vietnamese, Korean, or Mandarin/Cantonese is required.
  • High school diploma or equivalent.
  • Previous experience in customer service; call center experience is a plus.
  • Comfortable working in a fast-paced call center environment.
  • COVID vaccination is required.


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