Customer Care Specialist
2 weeks ago
Position: Member Service Representative
Type: Contract
Compensation: $17.00 per hour
Job Overview:
The Member Service Representative serves as the primary liaison, engaging with members, potential members, healthcare providers, brokers, and vendors. A successful candidate will demonstrate politeness, courtesy, and the ability to resolve issues swiftly and effectively, ensuring a positive and memorable experience for all.
Key Responsibilities:
- Handle incoming and outgoing communications via phone, fax, and email within a call center setting.
- Assist members, providers, and other stakeholders in addressing inquiries, concerns, and service-related issues.
- Provide accurate and timely responses to callers, outlining potential solutions.
- Practice active listening to confirm or clarify information and manage difficult interactions with professionalism.
- Adhere to established communication protocols for various topics.
- Foster strong relationships with members by exceeding expectations.
- Document all interactions in the central database for record-keeping.
- Participate in additional projects as assigned by management.
Qualifications:
- Fluency in Vietnamese, Korean, or Mandarin/Cantonese is required.
- High school diploma or equivalent.
- Previous experience in customer service; call center experience is a plus.
- Comfortable working in a fast-paced call center environment.
- COVID vaccination is required.
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