Customer Experience Innovator

4 days ago


San Diego, California, United States Intuit Full time
Role Overview

We are seeking a highly skilled Customer Experience Innovator to join our team at Intuit. As a Staff Customer Experience Professional, you will be responsible for refining existing customer experiences and creating delightful new ones for CK members who file their taxes with TurboTax.

Responsibilities:
• Map customer journeys and identify pain points
• Design solutions to ensure customers get back on track quickly
• Collaborate cross-functionally to drive initiatives comprising product managers, staffing operations, learning and development, and service delivery

Requirements:
• At least five years of experience as a customer experience specialist or product manager
• Excellent writing and communication skills
• Strong background in customer experience and ability to make data-backed recommendations

What You Will Bring:
• A customer-obsessed mindset and a passion for creating seamless customer experiences
• Experience working in a fast-paced, data-driven environment
• Ability to lead with curiosity and take initiative to resolve customer-experience pain points

About the Role

This is an exciting opportunity to join our Consumer Group at Intuit and contribute to making tax filing easier, less intimidating, and more confidence-inspiring for our customers. If you have a strong background in customer experience and are eager to make a big impact with a fast-moving, innovative company that cares deeply for its customers, we encourage you to apply.

The estimated salary for this role is $120,000 - $180,000 per year, depending on location and experience.

  • San Diego, California, United States Sony Playstation Full time

    About Sony PlayStationAt Sony PlayStation, we're more than just a gaming company. We're a global leader in entertainment, and our mission is to create innovative products and services that bring people together.As a critical member of our team, you'll have the opportunity to drive business growth and innovation by developing and leading cutting-edge software...


  • San Francisco, California, United States Tableau Software Full time

    Salesforce is a trailblazer in the customer experience revolution, fueled by its groundbreaking Agentforce platform and intelligent Agent ecosystem. As an AI Customer Success Engineer on the GForce team, you will be at the forefront of this transformation, empowering both customers and internal teams to fully leverage the power of AI.Key...


  • San Jose, California, United States Bill Full time

    Reimagine the future of financial automation with BILL, a rapidly growing Fintech Company that empowers businesses to make smarter decisions and gain control of their operations.About UsWe believe in listening, learning, and leading, fostering collaboration and continuous growth. Our diverse and inclusive workplace values each person's unique skills and...

  • Service Designer

    3 weeks ago


    San Francisco, California, United States Checkr Full time

    About CheckrCheckr builds infrastructure for the modern workforce. We've designed a faster and fairer way to screen job seekers, leveraging machine learning technology to enhance hiring processes. With over 100,000 customers, including DoorDash, Coinbase, and Lyft, Checkr is revolutionizing the industry.A Career at CheckrCareers at Checkr offer the...


  • San Jose, California, United States PayPal Full time

    Company OverviewPayPal has been a leader in revolutionizing commerce globally for over two decades. Our mission is to create innovative experiences that simplify and secure financial transactions for millions of customers worldwide.We operate a global network connecting hundreds of millions of merchants and consumers. Our proprietary payment solutions enable...


  • San Diego, California, United States DISH Full time

    Deliver Exceptional Customer Experiences">We're reimagining the future of connectivity at DISH, and we need talented professionals like you to help us get there. As a Field Technician, you'll be the face of our company, representing us in customers' homes daily. Your role will be crucial in simplifying lives and unlocking infinite smart home possibilities...


  • San Diego, California, United States Ride1Up Full time

    Company Overview:Ride1Up is a leading e-commerce company specializing in the direct sale of electric bikes to consumers. This innovative approach offers a unique opportunity for customer support professionals to join a fast-paced and dynamic industry, while gaining valuable experience in e-commerce operations.


  • San Diego, California, United States RM Advisory Services LLC Full time

    Job SummaryThe Customer Experience Director will lead the inside sales and customer support teams to deliver revenue growth, high levels of customer satisfaction, and service level achievement. This role requires a strategic leader who can drive change and improve processes to strengthen operations.Key Responsibilities:Oversee the coordination of inside...

  • Mobile App Lead

    2 weeks ago


    San Francisco, California, United States Amazon Full time

    Amazon is seeking a seasoned Software Development Manager to lead our Mobile Navigation team in creating seamless customer experiences on-the-go. With a focus on innovation and adaptability, this role will define and drive technical features for customer-facing product initiatives within Amazon apps and the Amazon.com experience.About the RoleWe are...


  • San Diego, California, United States RM Advisory Services LLC Full time

    Job Summary:The Director of Customer Experience at RM Advisory Services LLC will lead the inside sales and customer support teams to deliver exceptional results. This role requires a seasoned professional with expertise in sales and customer experience operations leadership.Key Responsibilities:Develop and implement strategies to optimize performance and...


  • San Diego, California, United States IWG PLC Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Community Associate. This is an exciting opportunity to work with a dynamic company that values flexibility, convenience, and excellent customer service.Job DescriptionKey Responsibilities:Provide exceptional customer service to new and existing customers...

  • Cloud Innovator

    4 weeks ago


    San Diego, California, United States AppFolio, Inc Full time

    About the Role:We're seeking a talented Cloud Innovator to join our team at AppFolio, Inc.As a Cloud Innovator, you'll be responsible for designing and implementing cutting-edge cloud solutions to drive business growth and improve customer experiences.Key Responsibilities:Design and develop cloud-based applications to support our consumers.Collaborate with...


  • San Diego, California, United States Sony Playstation Full time

    About the RoleWe are seeking a seasoned Senior Engineering Director to lead our customer experience team at Sony Playstation. As a key member of our engineering leadership, you will be responsible for driving innovation and scalability in our Experimentation and Audience Platforms.As a critical leader, you will redefine customer engagement and establish a...


  • San Diego, California, United States Stott and May Full time

    About the Role: We are hiring a Technical Customer Support Manager for one of our clients in San Diego, CA. This is a full-time, permanent position to start ASAP - hybrid working remote with 2-3 days in-office in either San Diego, CA, or New Jersey. An annual salary of $85,000-$125,000 is offered along with benefits.Key Responsibilities:Act as the first...


  • San Diego, California, United States Levi Strauss Full time

    Work with UsWe are a company of originals, and we're looking for individuals who share our passion for innovation and self-expression. As a Sales and Customer Experience Associate, you will be an integral part of our team, providing exceptional customer service and supporting store productivity during peak periods.About the RoleProvide excellent customer...


  • San Diego, California, United States TEKsystems Full time

    **Job OverviewWe are seeking a highly motivated and innovative Digital Innovation Lead to join our team at TEKsystems. This role will be responsible for driving the development of new digital products and services that meet the evolving needs of our customers.As a Digital Innovation Lead, you will work closely with cross-functional teams to identify...


  • San Francisco, California, United States Usepylon Full time

    Overview">We're Pylon, a forward-thinking company building an innovative platform for B2B post-sales support. Our top-tier clients rely on us to manage their customer support across multiple channels in one place.">Salary and Benefits">We offer a competitive salary of $150k-$180k + equity and an array of benefits including medical, vision, dental insurance,...

  • Sales Consultant

    2 weeks ago


    San Diego, California, United States AlienVault Full time

    At AlienVault, we are dedicated to delivering innovative security solutions that empower our customers to stay ahead of the threats. As a Retail Sales Consultant, you will play a critical role in driving sales growth and providing exceptional customer service in San Diego, California.">Job Salary: An estimated $0 per week, with opportunities for advancement...


  • San Jose, California, United States Adobe Inc. Full time

    Empowering Customer Experiences through Machine LearningWe're looking for a talented Digital Experience Innovation Engineer to join our team at Adobe Inc. As a key member of our organization, you will play a vital role in applying AI and machine learning techniques to solve complex business problems and improve customer experiences.About the RoleThis...


  • San Diego, California, United States Sony Interactive Entertainment Full time

    About PlayStationPlayStation is a global leader in entertainment, renowned for its innovative products and services. Our mission is to deliver exceptional experiences that captivate audiences worldwide.We are committed to creating an inclusive environment that empowers employees and celebrates diversity. If you share our passion for innovation, technology,...