Senior Product Designer, Customer Experience Innovator

6 days ago


San Francisco, California, United States Usepylon Full time

Overview

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We're Pylon, a forward-thinking company building an innovative platform for B2B post-sales support. Our top-tier clients rely on us to manage their customer support across multiple channels in one place.

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Salary and Benefits

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We offer a competitive salary of $150k-$180k + equity and an array of benefits including medical, vision, dental insurance, 401K, unlimited PTO, and a comprehensive compensation package that reflects our commitment to excellence.

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Job Description

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We're seeking a highly skilled Senior Product Designer to join our team and help shape the future of our product. As a key member of our design team, you will be responsible for:

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  • Digging deep into customer problems and feedback to drive design decisions">
  • Collaborating closely with engineers to ship high-impact features that delight our users">
  • Navigating complex design spaces and communicating effectively with cross-functional teams">
  • Developing and refining our design system to ensure consistency and cohesion across the product">
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Requirements

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To succeed in this role, you'll need:

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  • A proven track record of designing and shipping complex features at scale">
  • Excellent communication and collaboration skills">
  • The ability to navigate ambiguity and uncertainty">
  • A passion for staying up-to-date with industry trends and best practices">
  • A strong understanding of user-centered design principles and human-computer interaction">
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About Us

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We're a dynamic and fast-paced company that values innovation, creativity, and collaboration. If you're passionate about shaping the future of customer support and want to join a talented team of designers and engineers who share your enthusiasm, we'd love to hear from you.



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