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Client Support Specialist
2 months ago
We are looking for a Client Support Specialist to become a vital part of our team at WIFI GIZMOS LLC. In this position, you will engage with clients to understand their requirements, manage requests, address concerns, and offer effective solutions that guarantee a positive customer experience.
Key Responsibilities- Manage incoming and outgoing communications via phone and email.
- Assess client needs, gather pertinent information, and deliver appropriate solutions.
- Utilize established scripts for various customer service inquiries.
- Employ effective customer service techniques to foster rapport and build lasting relationships.
- Record all client interactions accurately.
- Achieve individual and team performance targets.
- Participate in training sessions to enhance skills and knowledge.
- High school diploma or equivalent.
- Prior experience in a customer service role is advantageous.
- Proficient in using computers and customer management systems.
- Exceptional verbal communication and phone skills.
- Familiarity with active listening strategies.
- Strong organizational skills with the ability to prioritize tasks effectively.
