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Customer Service Representative

2 months ago

Torrance, California, United States Phenomenex Full time
About Phenomenex

Phenomenex is a leading provider of chromatography products and solutions that advance the future of scientific analysis and investigation. Our mission is to provide the best tools and resources possible to help scientists improve global health and well-being.

Job Summary

We are seeking a highly skilled Customer Service Representative - International to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service to internal and external international customers.

Key Responsibilities
  • Process orders and enter new orders in a timely and accurate manner
  • Handle customer inquiries via phone, email, and live chat
  • Process returns and exchanges, and coordinate international shipments with Logistics and Distribution
  • Provide information for international shipping-related documents
  • Maintain customer files and escalate customer/system issues appropriately
Requirements
  • High School Diploma or equivalent (GED)
  • 2+ years of experience with ERP systems
  • 2+ years of order processing experience
  • PC skills in Microsoft Office and Database Management
  • Experience processing or fulfilling international orders (commercial invoices, customs, etc.)
  • Effective email and phone communication with customers
What We Offer
  • Competitive salary range of $22.00-$25.00 USD per hour
  • Bonus/incentive pay
  • Comprehensive benefits package, including paid time off, medical/dental/vision insurance, and 401(k)
About Danaher

Danaher is a global leader in the life sciences and diagnostics industries. We partner with customers across the globe to help them solve their most complex challenges and accelerate the discovery, development, and delivery of solutions that safeguard and improve human health.

We are an equal opportunity employer and value diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our commitment to excellence and our values of integrity, respect, and innovation.