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Service Associate

2 months ago

Thomaston, Maine, United States Brookshire Grocery Full time
Job Summary

We are seeking a highly motivated and customer-focused Service Associate to join our team at Brookshire Grocery Company. As a Service Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and ensuring accurate checkout processes.

Key Responsibilities
  • Provide excellent customer service by greeting customers, answering questions, and resolving issues in a timely and professional manner.
  • Maintain a clean and organized store environment by restocking shelves, sweeping and mopping floors, and disposing of trash and recyclables.
  • Ensure accurate checkout processes by scanning items, handling cash and credit transactions, and maintaining a correct money count in the register.
  • Unload trucks and place delivered items in designated areas, ensuring that products are stocked and rotated properly.
  • Remain current on tender policies and procedures related to checks, credit, debit, coupons, EBT, WIC, AML, etc.
  • Maintain a friendly and customer service-oriented attitude by greeting customers, answering questions, and responding to complaints.
  • Assist customers with locating and selecting products, and notify store management of efficient process improvement opportunities.
Requirements
  • Basic knowledge of cash register and WFM (Workforce Management) systems.
  • Ability to count and calculate for the purpose of cash handling and sales transactions.
  • Ability to effectively communicate in written and verbal form with customers and partners.
  • Ability to multi-task and work in a fast-paced environment.
  • Ability to safely work with sharp objects such as knives, box cutters, etc.
  • Ability to operate manual or electric pallet jack (for partners at least 18 years of age).
  • Ability to safely operate and maintain department equipment.
  • Ability to work flexible schedules including nights, weekends, and holidays.
Working Conditions
  • Work is generally performed in a retail store environment.
  • Occasionally exposed to extreme cold conditions (non-weather).
  • Occasionally exposed to extreme heat conditions (non-weather).
  • Occasionally exposed to wet, slippery, or damp conditions.
  • Occasionally exposed to outside temperatures and weather.
  • Occasionally exposed to cleaning agents.
  • Quiet to moderate noise level.

Brookshire Grocery Company is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, genetic information, or military status and any other trait protected by law.