Senior Financial Analyst

4 days ago

New York, New York, United States Columbia University Full time
Job Summary

Columbia University is seeking a highly skilled Senior Financial Analyst to join the Student Service Center team. As a key member of the team, the Senior Financial Analyst will provide primary management for cross-functional services in the areas of registration, billing, and student account payments.

Key Responsibilities
  • Financial Analysis and Reporting: Analyze and update student financial and academic records, resolving complex problems within registration and billing while maintaining confidentiality and conveying empathy.
  • Customer Service and Resolution: Provide high-touch customer service and resolution of complex client issues, utilizing effective listening skills, insight, judgment, knowledge, and provided resources to determine resolution.
  • Process Improvement: Independently evaluate and determine the removal and application of appropriate holds and waivers of any associated student account-related fees as determined by University policy or appropriate escalation to senior management.
  • Strategic Partnerships: Build and develop strategic working relationships with schools, academic advisors, and other University colleagues to define areas where the SSC can be of additional assistance and support for the user community.
  • Communication and Representation: Represent the Office of the University Registrar at presentations and conferences to showcase the SSC vision, mission, and technologies.
  • Reporting and Analytics: Provide updates, statistics, and reports to leadership on incident volume and resolution.
  • Knowledge Management: Responsible for the ongoing learning and development of the SSC by updating and expanding the knowledge base material.
  • Process Automation: Assist management in identifying opportunities to streamline and improve processes, providing input for automating processes, and actively implementing changes, as needed.
  • FERPA Compliance: Independently manage the facilitation of FERPA requests to inspect and review educational records.
Requirements
  • Education and Experience: Bachelor's degree, plus a minimum of four years related experience, required.
  • Preferred Qualifications: Higher education experience, experience within a Registrar, Bursar, Financial Advising or Financial Aid Office, or experience in other large, complex organizations preferred.
  • Skills and Abilities: Solid analytical background and comfort with using data and information to create specific analysis to identify trends and resolve complex customer issues effectively. Strong financial acumen, highly detail-oriented, with strong organizational and problem-solving skills, and the ability to prioritize and manage multiple assignments simultaneously.

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