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Program Coordinator III
2 months ago
The Texas Department of Aging & Disability Services is seeking a highly skilled and experienced Administrative Clerk III to provide advanced clerical and general office support to the Investigations Program Director of Child Protective Services. The ideal candidate will possess excellent organizational and communication skills, with the ability to work independently in a fast-paced environment.
Key Responsibilities:- Compile, organize, and track various types of information, including agency random moment time studies, requests for IT changes, and client services authorizations.
- Manage program-related data entry and case tracking information into IMPACT, including maintaining on-call schedules, reviewing, routing, and logging courtesy requests and case transfers.
- Answer and screen telephone inquiries, manage client questions or complaints, and take and route messages.
- Create various correspondence and forms, such as case staffing agendas, program meeting information, phone lists, and organization charts.
- Maintain confidential program-related documents, including performance evaluations, personnel records, case records, and related files.
- Utilize technology to maximize program efficiency and effectiveness, including accessing applications to reserve conference and visitation rooms, and assisting staff with processing travel claims.
- Oversee supply inventory and create purchase orders as necessary to ensure adequate supplies for all staff in the office.
- Knowledge of office practices and administrative procedures.
- Excellent verbal and written communication skills, with the ability to understand both verbal and written instructions.
- Ability to work independently in a fast-paced environment, with a high level of initiative and independent judgment.
- Proficiency in Microsoft Word, Excel, and Outlook, with the ability to operate basic office equipment such as fax machines, copiers, and printers.
- Ability to communicate in a courteous and professional manner, with a strong focus on customer service.
The Administrative Clerk III will work in a dynamic and fast-paced office environment, with a high level of autonomy and independence. The ideal candidate will be able to work well under pressure, prioritize multiple assignments, and maintain a high level of productivity and accuracy.
