Customer Service Representative

1 week ago


Chester, New Jersey, United States Massage Envy Full time
Overview

At Massage Envy Chester, we strive to provide an exceptional experience for our clients. As a Sales & Customer Service Associate, you will be part of a team that is committed to delivering outstanding service and growing our member base.

Salary & Benefits

We offer a competitive salary, with the potential for commissions, as well as comprehensive benefits including medical, dental, and vision plans, HSA, 401(k), and paid time off for full-time employees. You will also receive a free massage, skincare, or stretch service each month and enjoy 20% off all products.

Job Description
  • Provide exceptional customer service and ensure every client feels valued and understood.
  • Promote Total Body Care by educating clients on new services, selling the Massage Envy Wellness Program, booking future appointments, and encouraging homecare retail purchases.
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.
Required Skills & Qualifications
  • A high school diploma (or equivalent) and previous retail or sales experience are required.
  • Critical thinking skills, excellent math and computer skills, and the ability to multitask are essential.
  • You should have great people skills and be able to establish positive relationships with guests.
  • You should be a supporter of total body care with a general knowledge of massage and skin care services.
Estimated Salary: $45,000 - $60,000 per year

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