Patient Service Representative
1 week ago
Job Summary:
The Patient Service Specialist provides direct, daily operational front office support in a manner consistent with Guthrie Medical Group's Service Excellence Standards. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties.
Key Responsibilities:
- Greets every patient in a courteous, professional, and timely manner.
- Answers telephones in a friendly and efficient manner, screens calls, takes messages, and provides information.
- Schedules and maintains all patient appointments electronically, verifies patient information, and assigns B# / MRN to new patients.
- Registers patients, reviews, verifies, and corrects demographic and insurance information, and scans current insurance cards into the patient's confidential medical record.
- Verifies eligibility for major insurance carriers, completes insurance forms, pre-certifications, and referrals.
- Collects copayments, insurance deductibles, deposits, or unpaid balances at the time of registration.
- Performs daily cash-out and balancing in accordance with the Patient Cash Control Policy.
- Provides liaison duties between patients, physicians, hospital staff, and organizational departments, keeping departments informed of necessary information.
- Adheres to departmental and organizational policies and attends meetings/huddles as required.
- Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance.
- Assists with and completes other projects or duties as assigned.
Requirements:
- High School diploma/GED required.
- Graduation from a Medical Office Assistant school preferred.
- Demonstrated customer service commitment in a fast-paced environment with a minimum of 1 year experience in a customer service related field preferred.
- Medical office experience and knowledge of medical terminology preferred.
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