Hospitality Operations Manager
2 months ago
We invite you to join our esteemed establishment as a Hospitality Operations Manager. We seek an energetic, guest-oriented, and highly driven individual to guide our team of culinary and service professionals at Wolfe's Tavern, part of Hay Creek Hotels. Our venue is celebrated as the 'Jewel of Lake Winnipesaukee', providing a distinctive experience in the charming town of Wolfeboro, NH, featuring lodge-style accommodations and a traditional New England pub.
Position Overview:
- Supervise all front-of-house activities, encompassing dining, bar services, room service, and event catering.
- Foster and nurture relationships with patrons and guests, guaranteeing exceptional service delivery.
- Establish a positive workplace culture by inspiring and training staff to deliver remarkable customer experiences.
- Assist in the recruitment, onboarding, training, and professional growth of team members.
- Oversee budgeting, scheduling, inventory management, promotions, and overall food and beverage department functions.
- Ensure adherence to health, safety, and security standards.
- Devise and execute food and beverage sales and marketing initiatives.
- Manage Point of Sale systems, ensuring accurate pricing and promotional updates.
Perks:
- Attractive salary and comprehensive benefits package.
- Paid time off and regular performance evaluations.
- Complimentary meals and discounts on employee accommodations.
- Discounts at affiliated hotels and entertainment venues.
- Opportunities for career growth and professional development.
Qualifications:
- 3-5 years of experience in Restaurant Management.
- Background in hotel food and beverage operations with catering expertise.
- Proven sales acumen and capability to lead teams effectively.
- Outstanding communication and leadership skills.
- Willingness to work flexible hours, including evenings and weekends.
- Relevant certifications such as TIPS and ServSafe.
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