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Customer Service Representative

2 months ago

Marquand, Missouri, United States Village Pantry , LLC Defunct Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our retail team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and contributing to the overall success of our business.

Key Responsibilities
  • Customer Service: Greet customers in a friendly and welcoming manner, respond to their inquiries, and resolve any issues in a timely and professional manner.
  • Store Maintenance: Maintain a clean and organized store environment, including restocking shelves, emptying trash bins, and refilling window washing stations.
  • Sales and Upselling: Provide customers with product information, make recommendations, and upsell products to increase sales and meet sales goals.
  • Team Collaboration: Work collaboratively with colleagues to achieve sales goals, maintain a positive and productive work environment, and support each other in achieving individual and team objectives.
  • Facility Maintenance: Perform routine maintenance tasks, such as cleaning restrooms, ensuring the inside and outside of the store are tidy, and refilling window washing stations.
  • Other Duties: Perform other duties as assigned by management to ensure the smooth operation of the store.
Requirements
  • Age Requirement: Must be 18 years of age or older (21 years of age or older in certain states).
  • Availability: Must be able to work weekends and holidays, embracing the full rhythm of retail.
  • Communication Skills: Ability to read, write, speak, and understand English effectively.
  • Math Proficiency: Basic math skills required, including addition, subtraction, division, and multiplication.
  • Physical Ability: Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.
  • Pre-Employment Screening: Must pass a pre-employment drug screen and be subject to a criminal history background check.
  • Personable and Positive: Friendly demeanor and ability to make people feel welcome.
  • Detail-Oriented: Notice the little things that make a big difference in a customer's experience.
  • Reliable and Responsible: Punctual, trustworthy, and take pride in your work.
  • Flexible: Adaptable and ready to take on a variety of tasks in our fast-paced environment.
  • Experience: Previous experience in retail or customer service is appreciated, but not required.