Customer Service Representative

3 weeks ago

Hampton, New Hampshire, United States Hannaford Supermarkets Full time

About the Role:

Hannaford Supermarkets is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, addressing customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Provide outstanding customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Observe and follow all company policies and established procedures.
  • Clean check-stands daily and assist in prompt cleanup of spills and breakage.
  • Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
  • Assist in special projects and perform other functions as assigned by supervision.
  • Work within our company's management planning (MPP) guidelines to maintain productivity.
  • Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.
  • Treat all associates with fairness, dignity, and respect.
  • Perform accurate price check function.
  • Control excessive use of store supplies, such as ribbons, receipt tape, bags and cleaning materials.
  • Sweep floors during store hours and assist in other maintenance duties such as cleaning break rooms, rest rooms as assigned.
  • Assist in prompt cleanup of spills and breakage of glass or plastic containers to eliminate potential hazards and prevent accidents.
  • Observe security standards by staying alert and being aware of customers' actions and behavior. Report to manager or security any abnormal behavior.
  • Keep the inside and outside of the store clean and in good order.
  • BOTTLES where applicable: Sort returnable bottles in compliance with vendor requirements.
  • Perform all other duties as assigned.

Requirements:

  • Effective communication and customer service skills.
  • Must meet minimum age requirements to perform specific job functions.
  • Willingness to learn multiple tasks.
  • Demonstrated ability to perform the technical requirements of the job.

Physical Requirements:

  • Perform frequent to continuous repetitive fingering, grasping, reaching and hand/arm motions while standing the majority of the shift.
  • Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently, and 50 pounds on occasion.
  • Push or pull up to 75 pounds on occasion.
  • Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners.
  • Work in and out of inclement weather when necessary
  • Gather up to five shopping carts and push them to designated areas.
  • BOTTLES where applicable: Move empty bottles and containers from the front end to the back room.

Preferred Requirements:

  • Greet all customers and provide them with prompt courteous service and assistance.
  • Bag or package merchandise according to established company policies and procedures.
  • Sort and return return-to-stock items (put-backs) back to their normal shelf locations with priority attention given to refrigerated and perishable items.
  • Gather shopping carts and take them to designated areas and pickup points.
  • Provide carryout service in accordance with the company's guidelines.
  • BOTTLES where applicable; Add up and record bottle returns into a cash register/bottle slip to provide customers with the most accurate and effective service possible.
  • Comply with all safety standards while operating the bottle crushing equipment.
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Equal Opportunity Employer:

Hannaford Supermarkets is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.

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