Team Leader

4 weeks ago

Franklin, Tennessee, United States Tractor Supply Full time
Job Summary

The Team Leader is a key member of the store team, responsible for assisting the Store Manager and Assistant Store Manager in executing operational, sales, and merchandising objectives. This role requires delivering a Legendary Customer Experience, promoting a safe and productive work environment, and training Team Members on policies and procedures.

Key Responsibilities
  • Maintain regular and predictable attendance, and work scheduled shifts, including varied hours, days, nights, weekends, and overtime as dictated by business needs.
  • Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
  • Deliver on our promise of Legendary Customer Service through GURA: Greet the Customer, Uncover Customer's Needs & Wants, Recommend Product Solutions, Ask to Add Value & Appreciate the Customer.
  • Execute assigned basic, promotional, and seasonal merchandising activities, perform Opening/Closing procedures, transport and make deposits to bank, assess store conditions, and assign duties.
  • Organize and prioritize workflow through the use of the daily planner, recover merchandise, participate in mandatory freight process, perform regular and promotional price change activities, and resolve customer complaints/issues.
  • Adhere to loss prevention standards, respond to any alarm calls as needed, communicate with Team Members on job functions, responsibilities, and financial goals, and operate cash register/computer supervising cash handling procedures.
  • Assist Team Members on the appropriate application of policies and procedures, ensure the safety and well-being of birds, sanitize and maintain poultry holding tanks, and care for birds as required.
  • Operate Forklift and Baler, complete all documentation associated with any of the above job duties, obtain license or certifications as needed by the business, and may be required to perform other duties as assigned.
Requirements
  • Experience: Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred. Supervisory experience preferred. Must be at least 18 years of age and possess a valid driver's license.
  • Education: High school diploma or equivalent is preferred, but not required. Regardless of education level, you must be able to read, write, and count accurately.
  • Preferred knowledge, skills, or abilities: Basic computer skills, ability to read, write, and count accurately, strong interpersonal skills, and ability to resolve issues ethically and with minimal conflict.
Working Conditions
  • Working environment is favorable, generally working inside with moderate noise.
  • Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours.
  • Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines.
  • Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate.
  • Ability to work outdoors in adverse weather conditions.
Physical Requirements
  • Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store.
  • Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g. pallet jack).
  • Ability to occasionally lift or reach merchandise overhead.
  • Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
  • Ability to move throughout the store for an entire shift.
  • Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area.
  • Ability to operate and use all equipment necessary to run a store (e.g. dolly, handtruck, forklift, baler, computer, cash register) (forklift and baler requirements do not apply if under the age of 18).
  • Ability to constantly operate store equipment such as computer, cash register, and other store equipment.
  • Ability to read, write, and count accurately to complete all documentation.
  • Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
  • Ability to process information/merchandise through the point-of-sale system.
  • Ability to handle and be in contact with birds/poultry.
  • Ability to successfully complete training and certification to dispense propane, and to dispense propane (propane certification and dispensing requirement does not apply if under the age of 18).
  • Ability to successfully complete all required training.
  • Ability to travel as required in support of district needs.
  • Ability to drive or operate a vehicle for business needs.
  • This position is non-sedentary.
  • Ability to successfully complete training and certification for various business needs.

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