Restaurant Operations Manager

1 day ago


Franklin, Tennessee, United States Firehouse Subs Full time
Shift Leader Job Description

We are seeking a skilled Shift Leader to join our team at Firehouse Subs. As a Shift Leader, you will play a vital role in the daily operations of our restaurant, leading our Team Members and ensuring that we deliver exceptional service and quality food to our guests.

Key Responsibilities:
  • Lead and direct Team Members to ensure seamless service and efficient operations
  • Prepare and manage cash and finances, including handling customer transactions and maintaining accurate records
  • Provide top-notch customer service, ensuring that every guest has a positive experience
  • Accurately and efficiently prepare guest orders, maintaining high standards of quality and presentation
  • Develop and implement strategies to improve restaurant performance and customer satisfaction
Requirements:
  • Past leadership experience preferred, but not required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Strong problem-solving and decision-making skills
  • Computer literate and proficient in point-of-sale systems
Benefits:
  • 401(k) matching
  • Flexible scheduling
  • Paid training
  • Referral program
  • Meal discounts

Firehouse Subs is a U.S. based, fast casual restaurant chain founded in 1994 in Jacksonville, Florida by former firefighter brothers Chris Sorensen and Robin Sorensen. We have over 1,180 restaurants in 46 states, Puerto Rico, Canada, and non-traditional locations.



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