Account Coordinator

3 days ago


Charlotte, North Carolina, United States Caesarstone Full time
Job Title: Account Coordinator - Managed Programs

The Account Coordinator - Managed Programs will oversee a subset of affiliated retail customers and related fabricators sub-contracted by Caesarstone to provide administrative and customer service support to those retail customers and fabricators. This is a day-to-day hybrid customer service, administrative support, and data entry role to ensure smooth sales procedures.

Responsibilities:
  • Represent Caesarstone in a professional manner through interaction with retailers, customers, and fabricators.
  • Liaise with retailers, customers, and fabricators to ensure seamless communication and support.
  • Ensure data imported into systems (Portal and Oracle) is complete and accurate.
  • Coordinate slab shipments to Managed Program fabricators.
  • Manage the project from beginning to end, including fabricators' job status and customer inquiries.
  • Manage fabricator KPIs, including timeline and customer satisfaction score.
  • Facilitate fabricator trainings to set program expectations and ensure proper online portal usage.
  • Field warranty inquiries and follow through for resolution.
  • Monitor Managed Program stores' AR aging reports to ensure funds are collected in accordance with established payment terms.
  • Monitor fabricators' AP reports to ensure funds are paid in accordance with established payment terms.
  • Monitor material usage and facilitate waste reduction to achieve targets.
  • Manage any concerns surrounding the custom countertop process, including deescalating complaints from retailers and fabricators, identifying the appropriate corrective action, and seeing through resolution to customer satisfaction.
  • Ensure consignment inventories are fully stocked, reported inventory counts are accurate, and replenishment shipments are timely.
  • Escalate issues where necessary to maintain high levels of customer satisfaction.
  • Occasional travel to affiliated retailer customers for employee training sessions.
Requirements:
  • Excellent communication skills, both written and verbal, with a problem-solving attitude.
  • Detail-oriented with strong organizational skills.
  • Time-management skills, able to multitask and prioritize numerous concurrent tasks.
  • Customer service experience.
  • Excellent computer skills (MS Office in particular).
  • Ability to both cooperate well as a team member and function efficiently on individual work.
  • Minimum 3 years related experience, familiarity with the functional business environment.
  • Post-secondary education an asset.
  • Able to read simple floor plans and complete simple math calculations.
Preferred Qualifications:
  • Oracle or other ERP system experience.
  • Inventory management experience.
  • Bachelor's Degree in Business Administration or similar field.
  • Three years of account coordination or management experience.
Working Conditions:
  • Manual dexterity required to use desktop computer and peripherals.
  • Occasional travel within Canada may be required.
  • Repetitive work.
  • Walking on hard surfaces may be required (within warehouse environment).
  • PPE (hard hat, vest, steel toe footwear) worn in specific areas within a warehouse environment.
  • Overtime may be required.
  • Lifting or moving up to 10lbs may be required.
What We Offer:

Caesarstone is proud to provide employees with a comprehensive and attractive benefits program which includes the following:

  • The base rate for this role is between $18.00 to $23.00 plus team result-based performance bonus opportunities.
  • Comprehensive benefit package including: Medical, Dental, and Vision Insurance, Employer-Paid Basic Life Insurance, AD&D, and Short-Term Disability, plus insurances such as Short-Term Disability and Long-Term Disability, Voluntary Accident, and Critical Illness.
  • An Employee Assistance Program that you or your dependents can access.
  • Generous Paid Time Off and Paid Holidays.
  • 401(k) Retirement Plan (with employer match).
  • Internal ongoing educational/training opportunities.
  • Competitive compensation.
  • Continuous coaching and mentorship.


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