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Client Relations Specialist

2 months ago

Libertyville, Illinois, United States RW Holdings, Inc. Full time
Job Overview

Are you someone who excels in a dynamic setting? Do you have a genuine enthusiasm for assisting clients? We are in search of a dedicated individual to fill a pivotal role within our Account Management division, where your efforts will significantly influence the success of our operations.

Company Overview

RW Holdings, Inc. is a progressive Employee Benefits Brokerage and Consulting Firm. Our organizational ethos is centered around accountability, service, and a steadfast commitment to our clients.

Key Responsibilities

  • Fostering and nurturing respectful relationships with clients and colleagues.
  • Addressing inquiries from clients and their employees regarding their benefit plans, including comprehensive coverage questions.
  • Investigating and resolving client claims and billing discrepancies promptly, escalating issues as necessary.
  • Managing enrollment modifications, terminations, applications, and confirming employee enrollment statuses as required.
  • Coordinating with our carrier partners and vendors to ensure client satisfaction.
  • Collecting essential client data, such as census information.
  • Contributing to organizational projects aimed at enhancing efficiency and quality.
  • Reconciling invoices between carrier vendors and employee enrollments to ensure precision.
  • Creating and maintaining an online benefits portal for client groups and their employees' enrollment choices.
  • Overseeing and servicing a substantial portfolio of corporate clients.
  • Acting as the primary point of contact for clients, ensuring their employees are prioritized.

Qualifications

  • A solid understanding of health insurance and employee benefits, including relevant legislation.
  • The capability to analyze multiple group accounts and manage various clients concurrently.
  • Proficiency in MS Outlook, Word, and Excel.
  • Strong problem-solving abilities along with excellent verbal and written communication skills.
  • Detail-oriented with exceptional organizational skills.
  • Ability to work autonomously as well as collaboratively within a team.
  • Preferred 3+ years of experience in the industry.
  • A Bachelor's Degree is mandatory.
  • Commitment to the core values of our organization.

What We Offer

  • Competitive salary and performance-based bonuses.
  • Comprehensive employee benefits and retirement plans.
  • Paid Time Off (PTO) benefits.
  • Flexible summer working hours.