On-Site Team Supervisor

2 weeks ago


Birmingham Alabama, United States RP Pro Services Full time

Company Overview:
RP Professional Services is a dynamic and expanding technology consulting firm based in Virginia. As an 8a and Service-Disabled Veteran-Owned Small Business (SDVOSB), we cater to both federal and commercial clients.

At RP, our mission is to assist clients in fulfilling their objectives by crafting tailored, value-oriented solutions executed by top-tier professionals. Our commitment to our employees and clients is anchored in our promise to deliver Excellence, Value, and Flexibility. Our motto, "People, not just Resources," embodies the core of our operations.

Position Summary:
We are currently seeking an On-Site Team Supervisor to oversee operations at a key client location. The On-Site Team Supervisor will manage a group of Loan Specialists and Loan Processing Assistants, ensuring effective collaboration and performance.

Key Responsibilities:
- Conduct audits and follow up on discrepancies in team members' time sheets.
- Serve as a liaison for addressing presence, participation, and performance concerns with management.
- Organize and coordinate weekly team meetings.
- Assist in resolving team-related issues and maintain an agenda for tracking progress.
- Contribute to the Bi-Weekly Status Report by gathering input from team members.
- Implement and monitor metrics and performance indicators.
- Address access issues proactively.
- Facilitate the onboarding process for new hires.
- Utilize discretion to enhance the management of internal and external workloads through effective task monitoring.
- Host and participate in meetings and training sessions to ensure team members are informed of the latest policies and procedures.
- Provide coaching on problem-solving techniques and assist team members in identifying solutions for optimal productivity and excellence.
- Lead or participate in projects that align with organizational goals and operational objectives.
- Build and maintain relationships with various stakeholders to ensure the success of programs and projects.

Qualifications:
Required:
- Bachelor's degree or equivalent experience.
- Minimum of 5 years of relevant experience.
- Proficiency in Excel and report management.
- Previous management experience.
- Eligibility to work for any U.S. employer without sponsorship.

Preferred:
- Strong communication skills, particularly in customer-facing roles.
- Ability to effectively communicate via remote technology in both written and verbal formats.
- Exceptional attention to detail.
- Proven decision-making, analytical, and communication abilities.
- Self-motivated with the capacity to work independently and manage time effectively.
- Critical thinking skills with the ability to resolve conflicts.
- Ability to comprehend and respond to written correspondence.
- Demonstrated ability to learn and train on government agency products.

Benefits:
- Comprehensive health benefits including medical, vision, and dental.
- 4% retirement match with full vesting.
- Company-paid short-term and long-term disability insurance.
- Company-paid basic life insurance.
- Competitive paid time off package.

RP Professional Services, LLC is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind.



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