Senior Data Protection Specialist

1 week ago

Washington, Washington, D.C., United States TEKRRA1 Full time
Job Description

Overview

We are seeking an experienced and dedicated Resident Support Engineer to join our team. This position requires providing on-site technical support to Commvault customers, focusing on the entire suite of Commvault applications, including Simpana. This is an exciting opportunity to leverage your expertise in backup administration and troubleshooting within a highly secure and dynamic environment.

Key Responsibilities:

  • Administer the Commvault environment, ensuring smooth day-to-day operations.
  • Review and analyze daily backup reports to resolve failures and improve job success rates.
  • Collect, analyze, and document details of the current Commvault environment.
  • Evaluate customer policies and procedures to ensure alignment with Commvault's best practices.
  • Troubleshoot and optimize backup/restore performance issues.
  • Develop solutions for complex data movement challenges, such as WAN-based backups.
  • Take ownership of trouble tickets and drive them to resolution.

Compensation: The estimated salary for this position is $85,000 - $110,000 per year, depending on experience and qualifications.

Requirements:

  • Experience: 2+ years in Backup Administration, ideally with Commvault Simpana; Commvault certifications are a plus.
  • Technical Knowledge: Strong understanding of data lifecycle management, disaster recovery, and software performance tuning.
  • Hardware Exposure: Familiarity with Storage Arrays, Storage Area Networks, Servers, and NAS devices.
  • Problem-Solving: Confident in logically troubleshooting IT issues, with strong documentation skills and the ability to work independently.
  • Communication Skills: Ability to translate technical details into business terms for upper management.
  • Technical Certifications: Advanced skills in Windows server administration (Microsoft or other certifications a plus).
  • Virtualization: Hands-on experience with virtualization platforms such as Hyper-V, VMware, and/or Citrix XenServer in complex environments.
  • Backup Software Knowledge: Exposure to backup solutions from Symantec, EMC, IBM, CA, or other vendors.
  • Security Certification: CompTIA Security+ certification is preferred.
  • Clearance Requirement: Active government Top Secret security clearance is required.
  • On-site Requirement: Ability to be on-site 5 days a week.

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