Service Experience Manager

1 day ago


Ronkonkoma, New York, United States Piping Rock Full time
Job Summary:

We are seeking a highly skilled and experienced Senior Customer Service Representative to join our team at Piping Rock Health Products. In this role, you will provide exceptional customer service, resolve customer complaints, and contribute to the success of our Customer Service department.

About the Role:
  • Job Type: Full-time
  • Pay Type: Hourly
  • Estimated Salary: $25-$28 per hour
Key Responsibilities:

The Senior Customer Service Representative will be responsible for:

  1. Managing customer relationships and resolving customer complaints in a timely and professional manner
  2. Developing and implementing customer service strategies and processes to improve customer satisfaction
  3. Collaborating with other departments to resolve customer issues and improve overall customer experience
  4. Providing feedback and coaching to customer service representatives to improve performance
Requirements:

To be successful in this role, you will need:

  • 3-5 years of customer service experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Experience with Microsoft Office and CRM software
  • Bilingual English/Spanish preferred
About Our Company:

Piping Rock Health Products is a leading manufacturer of vitamins and supplements. We are committed to delivering high-quality products and exceptional customer service. Our company culture values teamwork, innovation, and continuous improvement.



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