Pharmacy Operations Manager
1 week ago
The Pharmacy Manager is responsible for overseeing the daily operations of the medically integrated dispensary under the supervision of a physician. This role involves managing the Pharmacy team, coordinating with healthcare providers, and ensuring compliance with all regulatory standards.
Key Responsibilities- Oversee the operations of the dispensary, ensuring efficiency and accuracy in dispensing of medications.
- Manage inventory to ensure the availability of necessary medications while minimizing waste.
- Develop and implement standard operating procedures (SOPs) to maintain quality and safety in all dispensary operations.
- Serve as the primary pharmacy contact for providers, offering clinical support and information related to drug interactions, alternative drug therapies, dose adjustments, and efficacy.
- Collaborate with providers to optimize patient medication regimens.
- Conduct medication therapy management, including reviewing patient profiles for drug interactions, allergies, and therapeutic duplications.
- Provide patient counseling on proper medication usage, potential side effects, and safe and effective drug use.
- Conduct drug utilization reviews to prevent drug interactions, contraindications, and other issues affecting patient health.
- Recruit, train, and supervise dispensary staff, fostering a culture of continuous learning and professional development under physician oversight.
- Schedule and assign duties to ensure adequate coverage and efficient workflow within the dispensary.
- Conduct performance evaluations and provide feedback to staff to support their growth and development.
- Ensure compliance with all federal, state, and local regulations related to the operation of a medically integrated dispensary, including maintaining up-to-date knowledge of changes in relevant laws.
- Implement and enforce policies and procedures to ensure patient privacy and confidentiality.
- Ensure all dispensing practices comply with regulations, maintain proper storage conditions for medications, and manage inventory securely.
- Manage medication recalls, monitor inventory for expirations, and coordinate proper disposal of expired or unused medications.
- Monitor and analyze dispensary operations and patient care metrics to identify areas for improvement.
- Lead quality improvement initiatives aimed at enhancing patient safety, reducing medication errors, and improving service delivery.
- Conduct thorough prescription audits and perform claim reconciliations for third-party payments using software like PioneerRx.
- Build and maintain positive relationships with patients, healthcare providers, and other stakeholders.
- Act as a liaison between the dispensary, medical staff, and other departments to facilitate integrated care and improve patient outcomes, with oversight from the supervising physician.
- Address patient and provider inquiries and concerns promptly and effectively.
- Optimize drug margins by implementing timely regimen adjustments to ensure the utilization of cost-effective drugs.
- Lead periodic business reviews with the drug distribution vendor to assess vendor performance and ensure that the vendor meets the contractual commitments and business needs.
- Manage cash register operations, document sales, and provide biweekly cash out reports.
- Deposit cash and checks off-site, managing banking for the pharmacy.
- Generate end-of-month reports, including inventory data, and coordinate with finance.
- Handle insurance claims and coordinate for medications dispensed in-office, ensuring accurate billing and patient understanding of their coverage.
- Act as a liaison between pharmacy, nursing, and medical staff to educate health professionals on current drug-related procedures, policies, guidelines, and pathways.
- Provide educational in-services to healthcare professionals, both formally and informally.
- Attend required meetings, including pharmacy vendor, software, multidisciplinary meetings, management meetings, and educational in-services.
- Enhance professional growth and development by participating in educational programs, reading current literature, and attending in-service meetings and workshops.
- Doctor of Pharmacy degree;
- or Master's degree and the equivalent of (3) years of full-time clinical pharmacy or pharmacy-related experience;
- or Bachelor's degree and the equivalent of (5) years of full-time clinical pharmacy or pharmacy-related experience.
- License to practice as a Registered Pharmacist in the State of New York
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