IT Field Technician

2 days ago


Cleveland, Ohio, United States Innova Solutions Full time
Job Title: IT Field Technician

We are seeking a highly skilled and experienced IT Field Technician to join our team at Innova Solutions. As an IT Field Technician, you will be responsible for providing technical support and maintenance services to our clients in the Cleveland, OH area.

Key Responsibilities:
  • Provide technical support and maintenance services to clients in the Cleveland, OH area
  • Install, modify, and repair personal computer hardware and software systems
  • Provide technical assistance and training to system users
  • Manage and troubleshoot network infrastructure
  • Interface with end users to resolve problems concerning system functions
  • Update customers regularly on ongoing trouble tickets and provide full report of issues
  • Administer Active Directory, Backup/Recovery Services, Anti-Virus environment, WSUS
  • Interface with Server and Network engineering teams to troubleshoot and solve issues as well as implement IT projects
Requirements:
  • High school diploma or GED
  • At least 5 years of technical support experience
  • Strong analytical and problem-solving skills
  • Experience with Windows Operating systems and Office suite
  • Sysprep experience required
  • Experience with ticket and management systems
  • Experience removing computer viruses
  • Experience with LAN/WAN technologies and topologies
  • Organization skills to balance and prioritize work
Preferred Qualifications:
  • Associates or Bachelor's degree
  • Current Microsoft certification
  • Current A+ / Network+ certification
  • Citrix technologies experience
  • Experience with cloud servers or hosted systems
Benefits:
  • Medical & pharmacy coverage
  • Dental/vision insurance
  • 401(k)
  • Health saving account (HSA) and Flexible spending account (FSA)
  • Life Insurance
  • Pet Insurance
  • Short term and Long term Disability
  • Accident & Critical illness coverage
  • Pre-paid legal & ID theft protection
  • Sick time, and other types of paid leaves (as required by law)
  • Employee Assistance Program (EAP)

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