Customer Service Representative

4 weeks ago


Archer City, Texas, United States American National Bank Full time
Job Summary

We are seeking a highly skilled and customer-focused Lobby Services Representative to join our team at American National Bank & Trust. As a key member of our branch team, you will be responsible for providing exceptional service to our customers, assisting with day-to-day transactions, and maintaining a high level of professionalism in all interactions.

Key Responsibilities
  • Provide superior customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Assist customers with banking services, including deposits, withdrawals, and account maintenance.
  • Process night deposits, accept loan payments, and perform other tasks as required.
  • Balance ATM, vault, and RBG in accordance with established policies and procedures.
  • Participate in branch opening and closing procedures.
  • Open and close checking, savings, and safe deposit box accounts as necessary.
  • Communicate effectively with customers, colleagues, and management in person, over the phone, and via correspondence.
  • Gain knowledge of and promote all bank products and services to new and existing customers.
  • Adhere to operational controls, including legal, corporate, and regulatory procedures.
  • Perform other duties as required or assigned.
Requirements
  • High school degree or GED equivalent.
  • 12-18 months of related experience and/or training or equivalent combination of education and experience.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Basic math skills and attention to detail.
  • Ability to lift up to 25 pounds and stand for long periods.
Working Conditions

This is an indoor position with a moderate noise level. The successful candidate will be required to sit, stand, talk, and hear regularly, and use hands to finger, handle, or feel objects frequently.



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