Customer Service Representative
4 weeks ago
We are seeking a highly skilled and customer-focused Lobby Services Representative to join our team at American National Bank & Trust. As a key member of our branch team, you will be responsible for providing exceptional service to our customers, assisting with day-to-day transactions, and maintaining a high level of professionalism in all interactions.
Key Responsibilities- Provide superior customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Assist customers with banking services, including deposits, withdrawals, and account maintenance.
- Process night deposits, accept loan payments, and perform other tasks as required.
- Balance ATM, vault, and RBG in accordance with established policies and procedures.
- Participate in branch opening and closing procedures.
- Open and close checking, savings, and safe deposit box accounts as necessary.
- Communicate effectively with customers, colleagues, and management in person, over the phone, and via correspondence.
- Gain knowledge of and promote all bank products and services to new and existing customers.
- Adhere to operational controls, including legal, corporate, and regulatory procedures.
- Perform other duties as required or assigned.
- High school degree or GED equivalent.
- 12-18 months of related experience and/or training or equivalent combination of education and experience.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Basic math skills and attention to detail.
- Ability to lift up to 25 pounds and stand for long periods.
This is an indoor position with a moderate noise level. The successful candidate will be required to sit, stand, talk, and hear regularly, and use hands to finger, handle, or feel objects frequently.
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