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Customer Service Representative

2 months ago


Arlington, Virginia, United States Aston Carter Full time

Job Title: Fully Remote Call Center Representative

Job Summary:

Aston Carter is seeking a highly skilled and customer-focused Call Center Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer issues, and ensuring customer satisfaction.

Key Responsibilities:

  • Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
  • Utilize strong verbal and written communication skills to interact clearly and professionally with customers.
  • Quickly identify and resolve customer problems, demonstrating patience and empathy.
  • Operate call center software and systems efficiently, maintaining accurate records of customer interactions.
  • Work collaboratively with team members and supervisors to achieve performance targets and improve service quality.

Work Environment:

This is a remote work opportunity, and you will be required to work from home. You will be provided with the necessary equipment and training to perform your job duties.

About Aston Carter:

Aston Carter is a world-class corporate talent solutions provider, specializing in accounting, finance, human resources, talent acquisition, procurement, supply chain, and select administrative professions. We extend the capabilities of industry-leading companies by drawing on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.

Diversity, Equity & Inclusion:

Aston Carter is committed to diversity and inclusion, and we believe that a diverse and inclusive workplace is essential to our success. We are an equal opportunity employer and welcome applications from diverse candidates.