IT Support Specialist

2 weeks ago


Dayton, Ohio, United States WebstaurantStore Full time
IT Support Technician Opportunity

We are seeking a highly motivated and detail-oriented IT Support Technician to join our team at WebstaurantStore. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees and ensuring the smooth operation of our IT infrastructure.

Key Responsibilities:
  • Configure and troubleshoot PC, hardware, and software issues
  • Respond to helpdesk calls and tickets in a timely manner
  • Collaborate with the support team to resolve complex issues
  • Document issues, licensing, and equipment distribution
  • Participate in projects to support the IT infrastructure
  • Set up new equipment for new and existing users
  • Monitor existing systems and escalate issues to other teams
Requirements:
  • Ability to commute to our Dayton, NV office
  • Drive and initiative to constantly improve skills and knowledge
  • PC, software, and peripheral support experience
  • Excellent troubleshooting and problem-solving skills
  • Understanding of Active Directory, Windows OS, Office 365, Mac OS, iPhone, and Android phones
  • Excellent customer service skills
  • Ability to work well in a collaborative team environment
  • Ability to multi-task and address tasks and issues in order of priority
  • Creativity in finding solutions to recurring issues
  • Ability to self-manage and self-motivate
What We Offer:
  • Competitive compensation
  • Comprehensive benefits package
  • Paid time off
  • Health, dental, and vision insurance coverage
  • Wellness programs
  • Gym membership reimbursement
  • Childcare DCRA
  • 401k with company match
  • Remote work availability

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