Equipment Operations Manager
7 days ago
About This Role
EquipmentShare is seeking a highly skilled Service Manager for our SW Houston, TX market. This is an exciting opportunity to join a rapidly growing company with a mission to revolutionize the equipment rental industry.
Key Responsibilities
- Coordinate and supervise the quality performance of our equipment mechanics and service personnel.
- Schedule repairs for customer and company-owned rental equipment.
- Maintain and nurture existing customer relationships to ensure 100% satisfaction with the level of service and support.
- Promptly respond to and resolve customer inquiries, requests, complaints, or other communications.
- Employee training and development, and maintaining a safe work environment.
About You
We're looking for a motivated and experienced professional who is passionate about delivering exceptional service. You'll have a strong background in maintenance and service, with a proven track record of building and maintaining customer relationships.
Requirements
- Industry knowledge (in the rental industry or a related construction field) is a must.
- Three years of maintenance and service experience is preferred.
- Strong interpersonal and problem-solving skills.
- Ability to adapt to a fast-paced environment and educate yourself on the latest EquipmentShare products and services.
What We Offer
- Company-provided truck or vehicle allowance ($800/mo).
- Company-provided cell phone or phone stipend.
- Relocation assistance.
- Medical, Dental, and Vision benefits coverage for full-time employees.
- 401(k) and company match.
- Generous paid time off (PTO) plus company-paid holidays.
- Fitness membership stipends and seasonal wellness challenges.
- Company-sponsored events and volunteer opportunities.
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