Equipment Operations Manager

7 days ago


Houston, Texas, United States EquipmentShare Full time

About This Role

EquipmentShare is seeking a highly skilled Service Manager for our SW Houston, TX market. This is an exciting opportunity to join a rapidly growing company with a mission to revolutionize the equipment rental industry.

Key Responsibilities

  • Coordinate and supervise the quality performance of our equipment mechanics and service personnel.
  • Schedule repairs for customer and company-owned rental equipment.
  • Maintain and nurture existing customer relationships to ensure 100% satisfaction with the level of service and support.
  • Promptly respond to and resolve customer inquiries, requests, complaints, or other communications.
  • Employee training and development, and maintaining a safe work environment.

About You

We're looking for a motivated and experienced professional who is passionate about delivering exceptional service. You'll have a strong background in maintenance and service, with a proven track record of building and maintaining customer relationships.

Requirements

  • Industry knowledge (in the rental industry or a related construction field) is a must.
  • Three years of maintenance and service experience is preferred.
  • Strong interpersonal and problem-solving skills.
  • Ability to adapt to a fast-paced environment and educate yourself on the latest EquipmentShare products and services.

What We Offer

  • Company-provided truck or vehicle allowance ($800/mo).
  • Company-provided cell phone or phone stipend.
  • Relocation assistance.
  • Medical, Dental, and Vision benefits coverage for full-time employees.
  • 401(k) and company match.
  • Generous paid time off (PTO) plus company-paid holidays.
  • Fitness membership stipends and seasonal wellness challenges.
  • Company-sponsored events and volunteer opportunities.


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