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Luxury Sales Consultant

2 months ago


Livermore, California, United States Tapestry Full time

Tapestry, Inc. is a renowned global fashion brand, established in New York in 1941. Guided by the vision of our Creative Director, we embody the inclusive and bold spirit of our origins, crafting exquisite products designed for individual expression.

As a proud member of the Tapestry family, we are committed to innovation and inclusivity across our brand portfolio. To learn more about our dedication to equity, inclusion, and diversity, please visit our dedicated page.

Role Overview: The Sales Associate position plays a crucial role in the overall performance and efficiency of our store. This role requires a strong commitment to our brand values while providing exceptional service to our customers and achieving sales objectives.

Sales Responsibilities:
- Understand and align with organizational goals and make decisions that reflect company priorities.
- Take ownership of personal performance metrics and collaborate with management to develop effective sales strategies.
- Foster ongoing customer relationships through personalized service and follow-up.
- Represent Tapestry as a brand ambassador, demonstrating our selling and service standards consistently.
- Stay informed about local market trends and adapt sales strategies accordingly.
- Provide comprehensive product knowledge, including features, benefits, and current offerings.
- Engage customers by understanding their needs and tailoring the shopping experience accordingly.

Operational Duties:
- Ensure all daily tasks are completed while maintaining high service standards.
- Support inventory management by processing shipments and maintaining organizational standards.
- Assist at the cash wrap as needed, ensuring efficient transaction processing.

Required Competencies:
- Drive for Results: Consistently exceeds goals and demonstrates a strong commitment to performance.
- Customer Focus: Dedicated to meeting the needs of customers and building lasting relationships.
- Creativity: Generates innovative ideas and solutions.
- Interpersonal Skills: Builds effective relationships with diverse individuals.
- Adaptability: Navigates change effectively and remains solution-oriented.

Qualifications:
- 1-3 years of sales experience, preferably in a luxury retail environment.
- High school diploma or equivalent; college degree preferred.
- Proficient in cash register systems and basic computer skills.

Physical Requirements:
- Ability to work in a fast-paced environment and communicate effectively with customers and team members.
- Must be able to lift and carry up to 25 pounds regularly, and up to 50 pounds occasionally.

Schedule: Flexibility to work various shifts, including evenings, weekends, and holidays, is essential.

Equal Opportunity Employer: Tapestry, Inc. is an equal opportunity and affirmative action employer. We pride ourselves on hiring and developing the best talent, ensuring that all employment decisions are made without regard to any legally recognized protected basis.